Mere words are not enough to express my gratitude to Sam Shabrang. To say that my previous loan company were unhelpful in the re-fi process, would be an understatement. Working with Sam was the diametric opposite experience. He was pleasant and courteous at all times, patiently guiding me through all the necessary paperwork and information needed. He went out of his way to help me attain my goal. ...Mere words are not enough to express my gratitude to Sam Shabrang. To say that my previous loan company were unhelpful in the re-fi process, would be an understatement. Working with Sam was the diametric opposite experience. He was pleasant and courteous at all times, patiently guiding me through all the necessary paperwork and information needed. He went out of his way to help me attain my goal. He deserves an Oscar for his diligence and creativity. I would not hesitate to recommend his services.Read MoreRead Less
Sandy Ross
Sandy Ross
551
When I called Rocket Mortgage to inquire about refinancing, Sam spent some time and started the process right away. This was not expected. From the first phone call to the last, Sam was always available to answer any questions. Although he was behind the scenes after the initial call, his associates called me daily to give me updates, even if things were just still processing. I would ...When I called Rocket Mortgage to inquire about refinancing, Sam spent some time and started the process right away. This was not expected. From the first phone call to the last, Sam was always available to answer any questions. Although he was behind the scenes after the initial call, his associates called me daily to give me updates, even if things were just still processing. I would recommend Sam to anyone who could be helped by his services.Read MoreRead Less
Shannon McCall Bonnee
Shannon McCall Bonnee
551
We dealt with Sam when we first started our mortgage with Rocket Mortgage. So it was a no brainer to call him again when we chose to refinance. Sam was so much help with any questions or problems that arose and he, along with the whole Rocket Mortgage staff, made the process effortless. It is refreshing to deal with someone who is so knowledgeable and will go over and above the call to get the ...We dealt with Sam when we first started our mortgage with Rocket Mortgage. So it was a no brainer to call him again when we chose to refinance. Sam was so much help with any questions or problems that arose and he, along with the whole Rocket Mortgage staff, made the process effortless. It is refreshing to deal with someone who is so knowledgeable and will go over and above the call to get the results you are looking for. Thank you so much!!!Read MoreRead Less
Ron Clarke
Ron Clarke
551
Working with Sam Shabrang on my Rocket Mortgage re-fi was a great experience ! He was very personable, responded to each question very quickly and accurately and followed up in a professional manner. Would highly recommend. He even gave me his personal cell #, which not too many people do. I was able to contact him on week-ends with questions. All around pro !
David Brenningmeyer
David Brenningmeyer
551
We made several changes along the way in arranging for our refinancing. Sam was great at rolling with the punches, always remaining polite, courteous, informative, and enthusiastic. Great job!
Monty Walker
Monty Walker
551
From the first phone call till the closing Sam was there with all the answers and always willing to help. Explained the process as we went along. Just made it very easy.
Matthew Tack
Matthew Tack
551
Awesome communication, couldn't have asked for a better experience. Sam met and exceeded all expectations. I had some reservations going into it, but Sam took care of everything.
Richard Frick
Richard Frick
551
Sam Shabrang was a perfect representative for Rocket Mortgage. From my first contact and throughout the entire process, "Sam the problem killer, was there to smooth out the process. Sam had to have been born happy and a positive thinker. He was always upbeat and sincerely reassuring every step0 of the way to the closing and after. Sam must work around the clock as overtime I called, I got Sam ...Sam Shabrang was a perfect representative for Rocket Mortgage. From my first contact and throughout the entire process, "Sam the problem killer, was there to smooth out the process. Sam had to have been born happy and a positive thinker. He was always upbeat and sincerely reassuring every step0 of the way to the closing and after. Sam must work around the clock as overtime I called, I got Sam and not a computer voice. Sam guided this old man throughout the process and boosted my confidence. I got the best loan on the market and there were NO SURPRISES. Thank You, Sam for a very transparent process. Read MoreRead Less
Josh Wopperer
Josh Wopperer
551
This was the first time using Rocket Mortgage and it was surprisingly easy and how home lending should work. Sam helped answer my questions and was very responsive. Plan on using for my future loans and have recommended Rocket Mortgage already to a few people.
Cindy Phillips
Cindy Phillips
551
SAM DID A WONDERFUL JOB IN HANDLING MY REFINANCING FROM BEGINNING TO END. I WAS AMAZED AT HOW QUICK THE PROCESS WAS FINISHED. SAM WAS ALWAYS POSITIVE AND READY TO ANSWER ANY QUESTIONS THAT I MIGHT HAVE HAD. HE KEPT ME UPDATED EACH STEP OF THE WAY. HE WAS ALWAYS WILLING TO HELP IN ANY WAY HE COULD. THANKS SO MUCH!
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