Sarena Scales
Detroit, MI
NMLS 1637377
Director, Rocket University
Zach Harris
Helpful, kind, and patient. Everything needed for customer service.
Sarena's Reviews
Phillip Waheed
Care my needs and was professional.
Kenneth Bracken
She was very knowledgeable in helping us thru the process and very helpful on the programs so we could get the info sent to her that she needed. Very easy too work with.
Tony Severino
Very friendly and helpful. Great experience!
Michael Williams
Sarena did a great job with my loan, she was quick to respond to my questions and progressed my loan quickly.
Megan Wright
Sarena was polite, professional, and prompt. She answered phone calls and emails quickly and walked us through every step of the process. She was very knowledgeable—She knew her stuff!! I would recommend any of my family and friends to work with her!
Kevin Vallandingham
Superb customer service! Well versed in all of the requirements for the loan. She was personable, engaging and supportive. Couldn't ask for a better experience.
Debora Castro
Sarena was very helpful with submitting our application and some of the follow up. We had problems submitting our paperwork online but she was persistent and made it work! We really appreciated her patience. Thank you!!!
Richard Dodd
Sarena was very professional talking with my wife and I. Pointing out the differences between a cash out refinancing and and a second Mortgage. Everything went really smooth as she explained what to do.
Marvin Cook
Sarena was highly knowledgeable and quick to determine my needs and our path forward to refinance. I appreciated her level of professionalism and interpersonal skills. Great experience throughout the process and thank you