Scott Acker

Phoenix, AZ

NMLS 1448656

Triple Crown Banker

Scott's Reviews

Lisa Hoyt Green
Scott was helpful and responsive every step of the way during the loan process. He helped follow up on the underwriting process and answered any questions we had.
Highly recommend him!!
John Vermeulen
I enjoyed the outstanding assistance received. Scott was always quick to respond to my inquiries. I believe he obviated when I attempted to ask them how specifically Rocket Mortgage make their money off the refinance loan. When questioned about charges being added back onto my loan balance I was told that must be due to my pending escrow account between my prior loan and my new refi loan. No, ...I enjoyed the outstanding assistance received. Scott was always quick to respond to my inquiries. I believe he obviated when I attempted to ask them how specifically Rocket Mortgage make their money off the refinance loan. When questioned about charges being added back onto my loan balance I was told that must be due to my pending escrow account between my prior loan and my new refi loan. No, he knew what I was referring to as I told him the exact page and lines I was referring to. He went on to explain how any outstanding balance would be reimbursed to me. After 10 minutes more of trying to get a better answer, I gave up. Don't allow yourselves to be fooled. Rocket Mortgage is offering an average rate and the loan is mostly pain-free, but it ends up costing about 2.5% of your outstanding balance added back onto your loan balance. Ok, so almost no money out of pocket but there is a significant cost added to the loan. More so if you compute in the increased interested one will then have to pay on the increased outstanding balance. But hey it's ok all lenders charge those fees. I'm ok with them myself I just wished the employees were upfront. I would also swear the paperwork is designed to be far more confusing than it needs to be. Again, it's ok they all do it.Read MoreRead Less
Scott Acker
Reply from Scott Acker:

Dear John,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear John,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Joe Denny
Scott was very helpful and knowledgeable of our particular needs and I highly recommend him. He communicated with me every step of the way to quickly close my loan and I got an exceptional rate!
Jackie Lauer
Scott was informative and helpful in all areas of my refinance. After shopping around, his knowledge was superior to all other places I was working with. He made sure I understood the numbers and was very helpful.
Heather Zaimes
Scott was incredibly helpful. He always promptly returned my phone calls and was available to answer even my most elementary questions. I was nervous to refinance without in-person interaction, but Scott gave me that personal experience I needed to feel comfortable.
Karen Kriner
Scott was efficient and moved right along.
Theresa Lopez
Scott was very responsive to all of my refinance questions. His replies , via email or call, were clear, timely and without fluff. Needless to say, Scott was very professional throughout my refinance process.
Janie Lundin-Ledgerwood
Scott was very responsive and helpful during the entire refinance process. Thank you for your professionalism and help!
Shirley Harmon
Customer friendly! Focused on our needs. Extremely responsive to any questions or concerns we may have had.
Linda Reese
Scott made this an easy and fast process.