Shane kept me informed as to where I was at with regard to my line of credit approval. He always answered any questions I may have had and explained the procedure to me in layman's terms. He always returned my calls in an expedient fashion and closed out my request to my one hundred percent approval.
Stella Hui
Stella Hui
551
Shane helped me with my loans for years. I also refer him to my clients and family. He is prompt and very professional. Excellent service.
Eileen Driscoll
Eileen Driscoll
551
Absolutely five star service all the way. The team responded to any question I had about the process. They kept me informed as to status. I would recommend Shane to anyone who is looking f a loan.
Brian Schneweis
Brian Schneweis
551
Shane was excellent to work with and handled the entire process very professionally.
Nathan Bush
Nathan Bush
551
Shane was prompt and very professional. He would answer questions at all hours of the day. Truly a top notch person.
Robert Fullmer
Robert Fullmer
551
Shane was very prompt and clear in his reuests.
Kathy Mackey
Kathy Mackey
551
Shane is a very accommodating and personable fellow who is willing to go the extra mile to satisfy his clinets.
Michael Bayewitch
Michael Bayewitch
551
Shane has always given me solid service, utilized him for multiple loans (refis, etc.). I would choose to work with him for all my future loan needs.
Pete Munoz
Pete Munoz
551
I would give Shane Boon 10 stars if I could. (There were only 5 available.) His service was outstanding!! He made me feel so comfortable throughout the whole process. He knows the Rocket Mortgage product extremely well. He provided the information we needed to continue through the process. He was always available if we had other questions. His service and professionalism are absolutely the ...I would give Shane Boon 10 stars if I could. (There were only 5 available.) His service was outstanding!! He made me feel so comfortable throughout the whole process. He knows the Rocket Mortgage product extremely well. He provided the information we needed to continue through the process. He was always available if we had other questions. His service and professionalism are absolutely the BEST.Read MoreRead Less
Tom Kimbrell
Tom Kimbrell
551
All went well, except one issue. We asked to pay our insurance and property taxes outside of escrow, and were told that would be the case. As it turned out that wasn't included at closing. I was contacted by an official at Rocket Mortgage, and she confirmed that we were supposed to pay it outside of escrow, however somewhere along the line that was changed. Now we have to wait for a year to ...All went well, except one issue. We asked to pay our insurance and property taxes outside of escrow, and were told that would be the case. As it turned out that wasn't included at closing. I was contacted by an official at Rocket Mortgage, and she confirmed that we were supposed to pay it outside of escrow, however somewhere along the line that was changed. Now we have to wait for a year to change it.Read MoreRead Less
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