Shelly was very welcoming, relatable and very professional. If you really want someone to be knowledgeable, dedicated towards ensuring the client is informed and is made to feel they have her undivided attention and you're her priority, Shelly is the person you want on the other end of your call. I'm sure all the staff is pleasant but our experience was only with Shelly and she was ...Shelly was very welcoming, relatable and very professional. If you really want someone to be knowledgeable, dedicated towards ensuring the client is informed and is made to feel they have her undivided attention and you're her priority, Shelly is the person you want on the other end of your call. I'm sure all the staff is pleasant but our experience was only with Shelly and she was remarkable! Thank you Rocket mortgage and Shelly for a job well done 👏Read MoreRead Less
Christopher Smith
Christopher Smith
551
Shelly was prompt, to the point, and friendly. I never had to worry about anything being forgotten, and she was quick to answer any questions I had throughout the process. Great experience working with her!
Michelle Poole
Michelle Poole
551
Shelly was EXCEPTIONAL!!!! I was able to ask her any question at any point in the process and she was able to answer or send me to the write person. My buying experience was an emotional one and Shelly was there every step of the way with GENUINE concern. Her demeanor was very personable, friendly and professional. She made the entire experience easier, simple and special! I will DEFINITELY ...Shelly was EXCEPTIONAL!!!! I was able to ask her any question at any point in the process and she was able to answer or send me to the write person. My buying experience was an emotional one and Shelly was there every step of the way with GENUINE concern. Her demeanor was very personable, friendly and professional. She made the entire experience easier, simple and special! I will DEFINITELY recommend my friends to use Rocket Mortgage BECAUSE of my positive experience with Shelly!!!!Read MoreRead Less
Gloria Hardison
Gloria Hardison
551
Shelly was a great rep to work with. Understood my needs and helped me to achieve them.
Norm McDonald
Norm McDonald
551
Very helpful and courteous. Made each step of the process simple and I was never stressed or overwhelmed at any point.
Eduardo de Oliveira
Eduardo de Oliveira
551
Shelly was really great in all phases of my home buying process. She helped me a lot to acquire the best rates and discounts and I really am referring her to my friends! If you're with Shelly, you're in very good hands!!!
Torie Brickley
Torie Brickley
551
Shelly was so great to work with as a first time home buyer! She walked me through everything step by step, and always made sure to keep in contact to keep me updated.
Kristi Black
Kristi Black
551
Shelly was AWESOME!!! She knows her stuff. She was able to explain things to me...so i could understand. And she never got upset...or annoyed...no matter how many offers i was putting in. She would work her magic with the numbers and get it to where i was comfortable. I would recommend Shelly in a heart beat!
Ed Barto
Ed Barto
551
If I could give you more stars I would. You personally made my first home buying experience a very smooth and enjoyable one. I have given your name and number to several people who are interested in purchasing a home in the future. I am a very hard person to work with most of the time but you were awesome. Tyvm again for all your help.
Scotty McLees
Scotty McLees
551
Shelly was awesome and everything went smoother and faster than we presumed it would. Thank you Shelly
Scott Ernste
Scott Ernste
551
Shelly was a great leader through a stressful time. She provided great guidance when needed and prepared me to have appropriate documentation ready when it was needed, which kept the loan process moving swiftly. I was fortunate to have her serve me.
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