Shmuel was eager for our business, very upbeat and very helpful until it became obvious that we should have been offered a loan with the same terms, but 0.5% or greater lower interest rate. He successfully "waited us out" until we closed.
Susan King
Susan King
541
Very nice guy pleasure to work with
Shirley Hildebrand
Shirley Hildebrand
551
Samuel was like having my best friend at my side through the entire process of the loan. He explained every thing in terms I could understand and was always there to answer any questions I had. I sincerely recommend him as an advisor as he stressed that this type of loan is not for everyone and was more like a counselor than a sales representative. I so appreciated his expertise & regard him as a...Samuel was like having my best friend at my side through the entire process of the loan. He explained every thing in terms I could understand and was always there to answer any questions I had. I sincerely recommend him as an advisor as he stressed that this type of loan is not for everyone and was more like a counselor than a sales representative. I so appreciated his expertise & regard him as a friend.Read MoreRead Less
Bob Elsloo
Bob Elsloo
551
Shmuel was top notch, and was quick in responding to our every need. This was my sixth closing over a near 30-year period of ever changing closing procedures. My wife and I just completed our third together this morning. My father was a banker as was my wife until we moved up to Sterling in 2002 when she retired. Both of us were indoctrinated with traditional methods using one institution for ...Shmuel was top notch, and was quick in responding to our every need. This was my sixth closing over a near 30-year period of ever changing closing procedures. My wife and I just completed our third together this morning. My father was a banker as was my wife until we moved up to Sterling in 2002 when she retired. Both of us were indoctrinated with traditional methods using one institution for borrowing and closing. The Rocket Mortgage approach was much different than those previous experiences, in that the total process involved dealing with many compartmentalized functions. That was new to us, but we can understand how specialists can streamline activities in each compartment as the process continues; sort of an assembly line approach. Henry Ford invented it, Rocket Mortgage capitalized on it. I will say not all the steps were completely understandable for us being old school borrowers, but Shmuel was there ready to help with those minor instances. The overall experience was great leaving us feeling we're back in the 21st Century. To all, thanks so much for everything!Read MoreRead Less
Don Zapfel
Don Zapfel
551
Checking out what it would take to refi turned into a great conversation with Shmuel. I thought a 30 year fixed was the way to go. He helped us get into a 15 year fixed at a lower rate than I ever expected. He was transparent through the entire process and was available to answer my questions. He is great at what he does and we appreciate his support along with Rocket Mortgage.
Edith West
Edith West
551
Shmuel was highly professional and exceptional to work with!!
Marcus Burrier
Marcus Burrier
551
Very professional on the phone. Really liked the text option. Both were quick replies and had details ready to review. Didn't need to ask for help from others. Had options for me and got along great.
Mike Bakos
Mike Bakos
551
I am very please with my experience with Shmuel in refinancing. He was very helpful and knowledgable.
Madelyn Sanders
Madelyn Sanders
551
Patience is Schmuel's virtue.
Dave Rowe
Dave Rowe
551
Was a pleasure working with Shmuel. Not only was he very knowledgeable, he also took time to make sure we understood every step. Everything was explained in great detail and we appreciated the transparency and honesty from Shmuel and Rocket Mortgage.
Bob Lavoie
Bob Lavoie
551
Shmuel was awesome, explained, verified needs, verified outcome and kept a pleasant attitude throughout. I would recommend anyone interested in refinancing pray that he is your contact.
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