Tanner Held

Phoenix, AZ

NMLS 1931331

President's Club Banker

Tanner's Reviews

Elmer Johnson
Tanner handled my refi very professionally. He stayed in contact throughout the entire process.
Annie Gabelbauer
I probably wouldn’t work with Tanner again. He made sure to be quick in responding and kept us on top of what we needed to turn in. We didn't know the refinance would be an FHA loan until we were supposed to sign the documents. There were several errors that my husband caught with the paperwork. Most of them were fixed, but there was not attention to detail the first time around. I didn’t know ...I probably wouldn’t work with Tanner again. He made sure to be quick in responding and kept us on top of what we needed to turn in. We didn't know the refinance would be an FHA loan until we were supposed to sign the documents. There were several errors that my husband caught with the paperwork. Most of them were fixed, but there was not attention to detail the first time around. I didn’t know that another department would be reaching out to me, so I ignored the calls. When I reached out to Tanner, he told me to initially ignore the call. They kept coming, then Tanner told me to take the call. Even the day of close, we found errors in the paperwork. It was easier just to sign things and work with the title company after the fact to fix them.Read MoreRead Less
Tanner Held
Reply from Tanner Held:

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through this process. I...I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through this process. I assure you that I am certainly here for you in the future, if given the opportunity.Read MoreRead Less

Ray Bell
Tanner was very friendly and professional. We had a problem with the Rocket website and he tried to correct it.
Carl Lehman
Working with Tanner couldn’t have went any easier! He’s very knowledgeable and professional! Outstanding job Tanner!!
Lela Gatton
Working with Tanner was a pleasant experience. He was knowledgable and very helpful during the process. He was already readily available for all of my questions and responding quickly usually with a good outcome. I would definitely work with him again. Thanks for the smooth easy process of closing our loan.
Cheryl Miles
Tanner was very helpful during this process. He made me feel that my questions were important and that I mattered. I appreciate the way he does business and would highly recommend him to others that are looking to buy or refinance!
CJ Smith
Tanner was helpful in putting me in touch with the right people
Shay Bomar
Tanner Held was an amazing banker helping me to refinance. He was always there to answer any questions I had regarding my loan.
Jeremy Beach
Tanner was very knowledgeable and quick to respond to every email/phone call/text. Would definitely recommend!
Trisha Watts
Tanner was a great communicator. He was very receptive and responsive to my questions. He made the process very easy.