Tom Velten

Cleveland, OH

NMLS 1626819

President's Club Banker

Tom's Reviews

Peter Dutter
I was looking for help with my mortgage from Wells Fargo, and I was denied. I was with that bank for almost 20 years and this was the very first time that I ever asked for help. Not only did my request for help get denied, they tried to"steal"my home.

Not knowing what to do, or where to turn to, I reached out to Rocket Mortgage (Rocket Mortgage) . The person who answered my plea for ...I was looking for help with my mortgage from Wells Fargo, and I was denied. I was with that bank for almost 20 years and this was the very first time that I ever asked for help. Not only did my request for help get denied, they tried to"steal"my home.

Not knowing what to do, or where to turn to, I reached out to Rocket Mortgage (Rocket Mortgage) . The person who answered my plea for help, on the other end of the phone, was Tom Velten. What a godsend he was! He listened to my plea and he offered to look into my cause and Tom immediately got down to working on my loan. When I tell you that everything was seamless, it was seamless and extremely fast. Within 2 hours of my very first contact with Tom, we were well on our way to having our loan approved. Not even 2 weeks have passed and I'm heading to closing. Everything went exactly like Tom informed me that it would go. It's interesting to note that my mortgage payment went down by almost $100 per month and the new payment includes 2 credit cards that I'm going to pay off.

I absolutely enjoyed working with Tom. I highly recommend him to anyone who is looking to obtain their very first mortgage or if you're looking to refinance. I will never, never, never deal with the greedy banks ever again, and Tom, I will be sending people your way.

Thank you!
Peter and Diane Dutter
Clark's Summit, PennsylvaniaRead MoreRead Less
Jeff Paroff
I can't say when if ever I had customer service such as what Tom provided. Always quick to return a call and actually listened to both mine and my wife's concerns. He answered every question and even others before we could even think of it.
We could not be happier. We've tried other refi options and companies but with apparently only their profit in mind I was never able to qualify for ...I can't say when if ever I had customer service such as what Tom provided. Always quick to return a call and actually listened to both mine and my wife's concerns. He answered every question and even others before we could even think of it.
We could not be happier. We've tried other refi options and companies but with apparently only their profit in mind I was never able to qualify for anything. Including a VA Home Loan. In less than 10 minutes of my initial call he swore I was qualified and shortly after approved.
The whole experience could not have been any better. Well, had he presented the paper work in person so we could shake his hand.
Tom, thanks again.Read MoreRead Less
Dana Clark
He was very helpful to my husband and I during the entire process of us refinancing our home.
Lee Clark
Tom is fantastic! Not only does he do a great job helping with your loan process, but he is also good at listening to your needs/concerns. He is also great at helping you find the best option for your loan. Tom treated me like a person not a client number!
Crystal Carreiro Boynton
Tom was very helpful and responsive when I had questions. He was fun to talk to and made the whole experience so easy!
Linda Bob Jackson
Tom was very helpful and he kept on top of my loan request until it was completed. He was effective and efficient. Thanks Tom for your help and your caring spirit.
Donna Gagne
Working with Tom Velten with Rocket Mortgage to re-fi our home mortgage was one of the easiest experiences I have ever been thru. Tom was easy to talk with and always available to us. I could not have been more pleased with the way he handled our re-fi and I would recommend him and this company to anyone.
Brandon Liggett
He was very helpful through whole thing and kept us updated
Deana Hindel
I enjoyed working with Tom on my loan. He was very responsive to all of my questions and made the loan process very easy. Thanks.
Shirley Southern
Tom was awesome. He was very considerate and explained everything and made sure I understood the process. Thank You Tom