I called Rocket Mortgage and was contacted by Tracy Miller. He is knowledgable, friendly, and professional. He stayed with us throughout the entire loan process, and answered every question to our satisfaction. Tracy made the whole loan process incredibly simple and straightforward!
551
We had been trying for a long time to get our home refinanced at a really low interest rate because we are retired and work part time and wanted to make sure if our part time job ended we would be ok to make our mortgage payments with our retirement income . We kept getting a bad appraisal on our home and talked to Tracey Miller about this and he kept trying to work with our local appraisers ...We had been trying for a long time to get our home refinanced at a really low interest rate because we are retired and work part time and wanted to make sure if our part time job ended we would be ok to make our mortgage payments with our retirement income . We kept getting a bad appraisal on our home and talked to Tracey Miller about this and he kept trying to work with our local appraisers until we got an accurate appraisal which qualified us for this refinance . He never gave up on us and we will forever be grateful to him for believing in us . We can relax now and know we can pay off our mortgage in a few years at a great rate and monthly payment we can afford . Thank you Tracey Miller for your loyalty to your customers. Read MoreRead Less
Tom Faber
Tom Faber
551
Tracy did a great job keeping us in the loop, answering questions including a couple of follow up items after we were passed along to the support team process. Rocket Mortgage does a great job at customer service! The only regret was that Tracy was unable to get us tickets to a CAVs game at Rocket Mortgage arena (just kidding!)
Harry Robbins
Harry Robbins
551
My experience with Rocket Mortgage was easier than I ever could have imagine and made everything very simple. Tracy was very eager and knowledgeable about my refinancing.He answered all my questions and never hesitate to call me back.Thanks Tracy for all your help,glad you were the one that answered the my phone call.
Nancy Do
Nancy Do
551
Tracy was very patience guiding me through out the process. I could have not asked for a better loan representative.
Lori Opitz
Lori Opitz
551
I was extremely pleased with the service I received from Tracy. He walked me through every step of the process to refinance my home. When I needed to ask a question, Tracy was either immediately available to talk to me or returned my calls within a few short hours. I would recommend Rocket Mortgage and Tracy to anyone. Thank you for you excellent service!
Nicole Myers Squibb
Nicole Myers Squibb
551
The mortgage process can be a little scary so I was really happy when Tracy and Rocket Mortgage made the refi experience so streamlined and easy. Tracy was quick to make sure I had all my questions answered and always kept me up to date on all the latest developments. I never once questioned my decision to choose Rocket Mortgage and I would definitely recommend Tracy to anyone looking to buy or ...The mortgage process can be a little scary so I was really happy when Tracy and Rocket Mortgage made the refi experience so streamlined and easy. Tracy was quick to make sure I had all my questions answered and always kept me up to date on all the latest developments. I never once questioned my decision to choose Rocket Mortgage and I would definitely recommend Tracy to anyone looking to buy or refinance their home. Read MoreRead Less
Jennifer Poth
Jennifer Poth
551
Tracy was very helpful and answered all of my questions and made me feel comfortable with the whole refi process. It was easy, quick and painless and I wish I had done this sooner! He was also very responsive and quick to reply when I had a question. Thanks for all the help Tracy!
Sherry Neal
Sherry Neal
551
Tracy made the process of refi painless! The entire process from start to finish was professionally handled and each step explained completely.
Benny Banken
Benny Banken
551
Tracy was very helpful in explaining the loan process and continued to update me when things were accomplished. He would explain what was needed next. Very friendly and knowledgeable of the loan process.
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