I worked with Tracy on refinancing my loan. This is the first time working with a loan service on-line. He was always on top of things and answered all my questions regarding the loan process. I also needed to get my ex-wife off of the loan and deed. He was very knowledgable in answering all my questions and really put the extra effort. I didn't realize this but refinancing felt like I was...I worked with Tracy on refinancing my loan. This is the first time working with a loan service on-line. He was always on top of things and answered all my questions regarding the loan process. I also needed to get my ex-wife off of the loan and deed. He was very knowledgable in answering all my questions and really put the extra effort. I didn't realize this but refinancing felt like I was buying a home all over again. He made it very comfortable and positive; never met the guy in person but truly created a long lasting friendship. I consider him one of my go to guys for questions around re-financing. Thanks again Tracy!Read MoreRead Less
Sherrie Rackley
Sherrie Rackley
551
We couldn't be more pleased with Tracy. He made us feel like we were his only customer. Our loan was approved and finalized in record time. Pretty unbelievable. Tracy, thanks for making a long time dream of ours finally come true for us. You are truly a real asset to Rocket Mortgage.
Jen Riddle
Jen Riddle
551
Tracy was great to work with. He listened to our needs and desires for our financial success and worked the numbers to put together a plan that worked best for our family. I would definintely work with Tracy again!
Kathy Topolewski
Kathy Topolewski
551
Tracy was very good at keeping contact with us and letting us know of different options that we had. Very easy to work with.
Craig Smith
Craig Smith
551
Tracy was extremely knowledgeable and easy to work with. He listened to our needs and suggested multiple options to meet our needs.
Joseph Austin
Joseph Austin
551
He was very easy to work with. I would recommend him to an to anyone.
Amber Pitts
Amber Pitts
551
Very Attentive and Helpful representative that helped streamline this process for us.
Kenny Smith
Kenny Smith
541
Overall Tracy was very easy to work with and the refinance was a fairly easy experience. He had us in an FHA mortgage which created many more hoops to jump through. To be fair, we were not sure what our appraisal amount would be. Once the appraisal came back above expectations I did some research and the FHA loan was a really bad choice for us. I had to call and get it switched to a conventional ...Overall Tracy was very easy to work with and the refinance was a fairly easy experience. He had us in an FHA mortgage which created many more hoops to jump through. To be fair, we were not sure what our appraisal amount would be. Once the appraisal came back above expectations I did some research and the FHA loan was a really bad choice for us. I had to call and get it switched to a conventional loan which was done very easily. Not sure I should have had to be the one to figure that out??? Otherwise, Tracy was very patient and helpful throughout the entire process. I would definitely use Rocket Mortgage again and have referred many friends to them! Read MoreRead Less
Kelle Jones
Kelle Jones
551
Thank you Tracy for setting up a very easy loan application and closing. Everything was taken care of and I was able to get my loan refinanced easily.
Norma Delaney
Norma Delaney
551
First of all, I am not very good at using the computer.... Tracy was so patient and helped me through the information. He talked me through the whole process. He was not only professional, but really very nice. ,
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