Vernon is the best! From the moment we got on the phone, he was knowledgable, helpful, proactive and kind. He walked me through every step, made the process as simple and straightforward as could be, and answered every question with confidence, giving me confidence in my decision to go forward. Outstanding customer service and support. Thank you Vernon!
Stephanie Mastri
Stephanie Mastri
551
Whew! It all started with a clarification on my current mortgage. The person I spoke with asked, "Anything else I can help you with today?" Being sarcastic I replied, "Yeah, get me a better mortgage rate". Next thing you know I get hooked up with Vernon. After a few exchanges I just said "Look this started as a flip retort on my part I'm not ready" . He professionally understood, I apologized for ...Whew! It all started with a clarification on my current mortgage. The person I spoke with asked, "Anything else I can help you with today?" Being sarcastic I replied, "Yeah, get me a better mortgage rate". Next thing you know I get hooked up with Vernon. After a few exchanges I just said "Look this started as a flip retort on my part I'm not ready" . He professionally understood, I apologized for wasting his time. BUT then, I was ambushed by several other bankers for Rocket and it was really ticking me off. I finally complained and asked to speak with Vernon. I was going to let him have an earful, but you know what? He was cool and calm, polite and understanding. As the conversation progressed and I was defused, we came to some common ground of what he and Rocket COULD do for me. Well, I closed on a refi the other day, smooth as silk. I do highly recommend Vernon and Rocket Mortgage to anyone just "thinking" about it.Read MoreRead Less
Curtis Stimpson
Curtis Stimpson
551
Very professional. The thing I liked best was the fact that it was very easy to contact him and his response time back was exceptional!
Diane Brezinski
Diane Brezinski
551
Vernon, was very professional. Knowledgeable, answered all my questions in a timely manner
Senn Williams
Senn Williams
551
Vernon was very personable and caring during my refinancing. He is very top notch.
Curtis Smith
Curtis Smith
551
Vernon was very helpful. I really appreciated how he took the time to explain what I needed to do. Vernon was just fantastic. Thank you.
Pamela Ford
Pamela Ford
551
Vernon was professional, knowledgeable, & timely.
Angelia Windale Roberts
Angelia Windale Roberts
551
If you're looking to buy a home or refinance Vernon is your guy! The process was so easy. He's very honest, efficient and just an all around good person to do business with. I would recommend him to anyone. He will help you all the way; answers all questions during and even after you've closed! Angelia Roberts
Wendy Zavasky
Wendy Zavasky
551
Vernon was great throughout the whole process. He was always quick to respond and answered all of my questions. I would highly recommend Vernon and Rocket Mortgage!
Jacqueline Glasmyer
Jacqueline Glasmyer
551
Vernon was terrific to work with. He was patient and took his time to answer all my questions. He was very personable which made him easy to talk to. He was very knowledgeable and helpful throughout the process. I would highly recommend him.
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