Zach Fargo
Detroit, MI
NMLS 1283181
Triple Crown Banker
Latarsha Williams-Jones
My husband and I had originally planned on doing a HELOC. After researching, we realized refinancing may be a better option for us so proceeded with that route. When we initially applied with Rocket Mortgage, we went through the application process and was told that the type of loan we wanted to apply for we couldn’t do because our house/location didn’t meet the requirements. We almost gave up on trying thinking if it wasn’t eligible for them, it wouldn’t be for anyone however, it was the same type of loan that we had at that time which left me puzzled so I decided to see what changed from then to now. I sent a message through their inquiry chat to ask and thankfully reached Zach. He asked if I minded answering why I asked that question and after I told him , he asked
if I minded if he looked at our application. We allowed him too and after verifying a few things, he found that we were eligible. He walked us through the entire process of completing a new application, ensured we had no questions or uncertainties. Most importantly to me and my husband was that he called when he said he would called or sent a message letting us know of changes and returned our call. We are new clients to Rocket Mortgage and haven’t received this type of service from banks and credit unions that we have been banking with for years. Our refinancing was completed and closed in less time than we have waited on phone calls from other banks/credit unions . The entire process was quick, easy and without any headache from application to closing and Zach remained in contact even after the process had moved on to someone else to ensure we understood everything, had no questions or to remind us a document was needed. We are extremely thankful to him for all of his hard work, dedication and excellent customer service. A couple of the days he wasn’t feeling well but you could only tell that by the change in his voice because it didn’t change anything else when it came to his service to us. Never have we experienced service as great as we did with Zach in this capacity.Read MoreRead Less
if I minded if he looked at our application. We allowed him too and after verifying a few things, he found that we were eligible. He walked us through the entire process of completing a new application, ensured we had no questions or uncertainties. Most importantly to me and my husband was that he called when he said he would called or sent a message letting us know of changes and returned our call. We are new clients to Rocket Mortgage and haven’t received this type of service from banks and credit unions that we have been banking with for years. Our refinancing was completed and closed in less time than we have waited on phone calls from other banks/credit unions . The entire process was quick, easy and without any headache from application to closing and Zach remained in contact even after the process had moved on to someone else to ensure we understood everything, had no questions or to remind us a document was needed. We are extremely thankful to him for all of his hard work, dedication and excellent customer service. A couple of the days he wasn’t feeling well but you could only tell that by the change in his voice because it didn’t change anything else when it came to his service to us. Never have we experienced service as great as we did with Zach in this capacity.Read MoreRead Less