Zena Beydoun

Detroit, MI

NMLS 1687765

Executive Banker

Zena's Reviews

Susan Waterbury
Zena made the process fast and easy. She is very professional and knowledgeable. It went smoother than I could have hoped for.
Annetta Boer
Zena was very helpful and professional to deal with. All my questions were answered quickly and was very helpful since I don't do much on the Internet.
Magdalena Cardona
Zena was an outstanding mortgage consultant who guided me through the whole process while I was applying for my loan. She went out of her way in making sure I met all the qualification criteria and helped me get the loan without any problems. I highly recommend her!
Robert Anderson
Zena was great. She gave us confidence the process would be smooth. She was available when called upon and smoothed any bumps along the way. She dies Qucken proud!!!
Jennifer Palmer
Zena was very patient and great!
Eric Wintsch
It was a pleasure to talk to Zena about getting a refi processed and approved.
Heidi Wintsch
Zena is the absolute best that there is! She was with us from start to finish and every step in between. Very knowledgeable and reassuring. Was able to answer all of our questions and called us back every time. I had so many questions and she was always so patient and understanding! I would highly recommend Zena and the team at Rocket Mortgage! Hands down the best customer service experience I’ve ...Zena is the absolute best that there is! She was with us from start to finish and every step in between. Very knowledgeable and reassuring. Was able to answer all of our questions and called us back every time. I had so many questions and she was always so patient and understanding! I would highly recommend Zena and the team at Rocket Mortgage! Hands down the best customer service experience I’ve ever had! Heidi W.Read MoreRead Less
Paul Kendall
It is my pleasure to give an outstanding recommendation for Zena. She is professional, fun, witty, kind and makes the whole tedious process of getting a mortgage not just bearable but actually enjoyable. She is competent, really competent but does not condescend to what were surely some dumb questions from me. I used to be a mortgage loan officer and I can tell you she is good and has more ...It is my pleasure to give an outstanding recommendation for Zena. She is professional, fun, witty, kind and makes the whole tedious process of getting a mortgage not just bearable but actually enjoyable. She is competent, really competent but does not condescend to what were surely some dumb questions from me. I used to be a mortgage loan officer and I can tell you she is good and has more patience that I ever had. If I could, I would hire her. It's worth refinancing just to deal with her! Love that woman!! Thanks Zena. Cheers.Read MoreRead Less
Anne Kelley
Zena was very helpful and took the time to answer any questions we had.
Bret Curry
This experience was very different than others with Rocket Mortgage. I feel like there were a lot of half truths told to us during the refi process. I should have done more research and due diligence but I expected more from her. The entire experience was like dealing with a used car sales person. Once she got us to agree to the Refi then she forgot about us, would not answer or return calls ...This experience was very different than others with Rocket Mortgage. I feel like there were a lot of half truths told to us during the refi process. I should have done more research and due diligence but I expected more from her. The entire experience was like dealing with a used car sales person. Once she got us to agree to the Refi then she forgot about us, would not answer or return calls (which is ironic because the email says "I am just a phone call away") would send emails with partial answers to questions. It wasn't until I left a less than flattering review that she finally called back. The intent of the refi was a lower interest rate and to pay off our HELOC while leaving it open, this was communicated numerous times but after the refi was processed we found out that Rocket Mortgage sent the letter to payoff and close the account. We still have the HELOC amount in equity in the home but Rocket Mortgage refused to reverse the letter. Now we have to reapply for the HELOC from the beginning. I could not be more disappointed and feel duped. It seems that the more Rocket Mortgage grows the less they care about the customers. Very much a Wells Fargo type feeling.Read MoreRead Less
Zena Beydoun
Reply from Zena Beydoun:

Hi Bret,

Thank you for taking the time to review your experience. I sincerely apologize if there was any opportunity where I could have made myself more available for you. It is my goal to set you up for success and create a seamless process while providing the best form of communications for a personalized mortgage experience. The experience you’ve had isn’t the experience we intended. I ...Hi Bret,

Thank you for taking the time to review your experience. I sincerely apologize if there was any opportunity where I could have made myself more available for you. It is my goal to set you up for success and create a seamless process while providing the best form of communications for a personalized mortgage experience. The experience you’ve had isn’t the experience we intended. I understand our Client Relations team reviewed your application and worked with you on your concerns with your HELOC. I personally thank you for your time and patience. Please know I am here for you in the future if you have any additional questions.Read MoreRead Less