Zena was there to help every step of the way. She proposed changes to outstanding credit card balances so that I could be approved for the highest loan amount my income would allow. I was lucky that this banker was assigned to me. Thanks for being helpful and friendly and for holding my hand throughout.
Fred Pfeil
Fred Pfeil
551
Zena always said yes, always returned my calls quickly, always had the correct answer to my questions. She is the BEST!
Denise Cook Grant
Denise Cook Grant
551
Zena made our loan experience as painless as possible. She was quick to respond to our questions and addressed our concerns promptly.
Stacy Short
Stacy Short
551
Zena is awesome... She took all my calls and called me to make sure everything was going good. with my refi. Highly recommend Her!!
Mary Sullivan
Mary Sullivan
551
I have been a Rocket Mortgage customer for years now and needed to refinance recently. Zena took time to help make the process painless. Being older my computer skills & uploading of documents leaves a lot to be desired. Zena took my calls and assisted with all of my needs quickly & efficiently. I'm sure I drove her crazy, yet she was never rattled or upset with my lack of expertise. She also has a ...I have been a Rocket Mortgage customer for years now and needed to refinance recently. Zena took time to help make the process painless. Being older my computer skills & uploading of documents leaves a lot to be desired. Zena took my calls and assisted with all of my needs quickly & efficiently. I'm sure I drove her crazy, yet she was never rattled or upset with my lack of expertise. She also has a good sense of humor & was such a pleasure to work with.Read MoreRead Less
Jennifer Fox
Jennifer Fox
551
I had the great pleasure of working with Zena on refinancing khr home..She is so easy to work with and worked so hard on helping us..She was so accessible and always returned our calls so fast. I would reccomend her to everyone that wants to buy a home or refinance. Wonderful experience!
Marjorie Yeager
Marjorie Yeager
551
Professional, organized, pleasant, detail-oriented, knowledgeable, conscientious, Zena got our loan to closing fast. She and Rocket Mortgage are highly recommended.
Jared Nase
Jared Nase
551
Zena was fantastic to work with. Her attention to detail made it much easier to get accurate information and avoid unnecessary delays in closing or needing to send more files to underwriting. Would definitely work with her again in the future.
Michael Dodd
Michael Dodd
551
Zena was AWESOME!! From walking me step by step through the application, to answering all my questions. I couldn't have asked for a more helpful and knowledgeable person to help me!! I'm going to go with 20 stars!!!
Carol Knott
Carol Knott
551
Zena was amazing! I was in a position where I thought my only option was to sell but Zena came up with a plan that made a refi possible and now I can stay in my house. Thank you!
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