Zena was absolutely wonderful!!! She responded quickly to any of our questions, she was friendly, helpful, and highly efficient. I will definitely recommend working with her to other folks hoping to refinance through Rocket Mortgage.
Gilda Williams
Gilda Williams
551
It was such a delight to have Zena work as my loan processor! Every time we talked, she was informative, helpful, and enthusiastic. She kept me informed of what was involved in and required of each step and she just encouraged me to no end! I am soooo happy that Zena and I worked together and I thank her for all of her help.
Gerald Rodgers
Gerald Rodgers
551
great service, Zena helped me a lot. the very best service ,tops
Don Gibson
Don Gibson
551
I found Zena to be very easy to work with. She explained the process every step of the way and was not judgmental when issues came up.
the process was great and I thank Zena for all of her help.
Catherine Nash
Catherine Nash
551
Zena was the best part of my refinancing! She was there personally every time I called, there in emails and text messages. She would never let the ball drop, even if I was a bit delayed in my paperwork, she was there for me every step of the way with answers, and advising on every next step that needed to be done. For me, she was the face of Rocket Mortgage, which is saying a lot, because I am ...Zena was the best part of my refinancing! She was there personally every time I called, there in emails and text messages. She would never let the ball drop, even if I was a bit delayed in my paperwork, she was there for me every step of the way with answers, and advising on every next step that needed to be done. For me, she was the face of Rocket Mortgage, which is saying a lot, because I am extremely impressed with Rocket Mortgage and their quick turnaround. Zena said it could take as little as two weeks, and true to her word, - it did take only two weeks! I am so thrilled with her service - -I know that for the life of the loan!! - that I can call on her anytime and get her immediately on the end of the phone line! She did a great job!Read MoreRead Less
Charlie Watson
Charlie Watson
551
Zena did an excellent job in all aspects of my refinance. I was especially impressed with the speed of the process, less than two weeks from beginning to closing.
Sandy Woodward
Sandy Woodward
551
Zena was very diligent in her job of helping me refinance my mortgage and helping me save some money and increase my cash flow. All very very good.
Jackie Burt
Jackie Burt
551
Zena was a pleasure to work with! She had all the answers to my questions. Everything was handled professionally and vey quickly. Closing was less than a month from start of contacting her. A great experience!
Manuel Aguirre
Manuel Aguirre
551
Zena was pleasure to work with. She was patient, forthcoming & very knowledgeable. She encourage us to ask questions & asked that if we had questions about th3 process to email or call. A great experience.
Noemi Delatorre de Evans
Noemi Delatorre de Evans
551
Zena was very efficient, friendly and knowledgeable. She made the experience easy and quick. Appreciate the quick turn around on loan and gathering of documents
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