Zena Beydoun

Detroit, MI

NMLS 1687765

Executive Banker

Zena's Reviews

Martha Sax
Zena was there to help every step of the way. She proposed changes to outstanding credit card balances so that I could be approved for the highest loan amount my income would allow. I was lucky that this banker was assigned to me. Thanks for being helpful and friendly and for holding my hand throughout.
Bret Curry
This experience was very different than others with Rocket Mortgage. I feel like there were a lot of half truths told to us during the refi process. I should have done more research and due diligence but I expected more from her. The entire experience was like dealing with a used car sales person. Once she got us to agree to the Refi then she forgot about us, would not answer or return calls ...This experience was very different than others with Rocket Mortgage. I feel like there were a lot of half truths told to us during the refi process. I should have done more research and due diligence but I expected more from her. The entire experience was like dealing with a used car sales person. Once she got us to agree to the Refi then she forgot about us, would not answer or return calls (which is ironic because the email says "I am just a phone call away") would send emails with partial answers to questions. It wasn't until I left a less than flattering review that she finally called back. The intent of the refi was a lower interest rate and to pay off our HELOC while leaving it open, this was communicated numerous times but after the refi was processed we found out that Rocket Mortgage sent the letter to payoff and close the account. We still have the HELOC amount in equity in the home but Rocket Mortgage refused to reverse the letter. Now we have to reapply for the HELOC from the beginning. I could not be more disappointed and feel duped. It seems that the more Rocket Mortgage grows the less they care about the customers. Very much a Wells Fargo type feeling.Read MoreRead Less
Zena Beydoun
Reply from Zena Beydoun:

Hi Bret,

Thank you for taking the time to review your experience. I sincerely apologize if there was any opportunity where I could have made myself more available for you. It is my goal to set you up for success and create a seamless process while providing the best form of communications for a personalized mortgage experience. The experience you’ve had isn’t the experience we intended. I ...Hi Bret,

Thank you for taking the time to review your experience. I sincerely apologize if there was any opportunity where I could have made myself more available for you. It is my goal to set you up for success and create a seamless process while providing the best form of communications for a personalized mortgage experience. The experience you’ve had isn’t the experience we intended. I understand our Client Relations team reviewed your application and worked with you on your concerns with your HELOC. I personally thank you for your time and patience. Please know I am here for you in the future if you have any additional questions.Read MoreRead Less

Fred Pfeil
Zena always said yes, always returned my calls quickly, always had the correct answer to my questions. She is the BEST!
Denise Cook Grant
Zena made our loan experience as painless as possible. She was quick to respond to our questions and addressed our concerns promptly.
Stacy Short
Zena is awesome... She took all my calls and called me to make sure everything was going good. with my refi. Highly recommend Her!!
Mary Sullivan
I have been a Rocket Mortgage customer for years now and needed to refinance recently.
Zena took time to help make the process painless.
Being older my computer skills & uploading of documents leaves a lot to be desired.
Zena took my calls and assisted with all of my needs quickly & efficiently.
I'm sure I drove her crazy, yet she was never rattled or upset with my lack of expertise.
She also has a ...I have been a Rocket Mortgage customer for years now and needed to refinance recently.
Zena took time to help make the process painless.
Being older my computer skills & uploading of documents leaves a lot to be desired.
Zena took my calls and assisted with all of my needs quickly & efficiently.
I'm sure I drove her crazy, yet she was never rattled or upset with my lack of expertise.
She also has a good sense of humor & was such a pleasure to work with.Read MoreRead Less
Jennifer Fox
I had the great pleasure of working with Zena on refinancing khr home..She is so easy to work with and worked so hard on helping us..She was so accessible and always returned our calls so fast.
I would reccomend her to everyone that wants to buy a home or refinance.
Wonderful experience!
Marjorie Yeager
Professional, organized, pleasant, detail-oriented, knowledgeable, conscientious, Zena got our loan to closing fast.
She and Rocket Mortgage are highly recommended.
Jared Nase
Zena was fantastic to work with. Her attention to detail made it much easier to get accurate information and avoid unnecessary delays in closing or needing to send more files to underwriting. Would definitely work with her again in the future.
Michael Dodd
Zena was AWESOME!! From walking me step by step through the application, to answering all my questions. I couldn't have asked for a more helpful and knowledgeable person to help me!! I'm going to go with 20 stars!!!