Jill Patel

Cleveland, OH

NMLS 30380

Triple Crown Banker

Jill's Reviews

Mike Redden
This was our first loan with Rocket Mortgage. We have had our mortgage with BOA and our checking and savings account with them for 20 years. We went to BOA to re-fi, and 5 months later, they were STILL asking for ridiculous paperwork, e.g. a copy of our HOA insurance policy?! I told them I wasn't sending one more piece of paper, and they could stick their re-fi. I got online, started filling out ...This was our first loan with Rocket Mortgage. We have had our mortgage with BOA and our checking and savings account with them for 20 years. We went to BOA to re-fi, and 5 months later, they were STILL asking for ridiculous paperwork, e.g. a copy of our HOA insurance policy?! I told them I wasn't sending one more piece of paper, and they could stick their re-fi. I got online, started filling out the Rocket Mortgage online quote info, hit submit, and I kid you not, 30 seconds later my phone rang, and it was Jill Patel. My wife spent around 2 hours TOTAL on the phone, and 20 days later, we are closing. No paper, no mess, NO delay. Jill is the best customer service experience we have ever encountered. We know where we are going for our next loan...Read MoreRead Less
David Arthur
Jill was professional, thorough, and very personable. I would work with her anytime. I will definitely be recommending her to other family & friends. THANK YOU JILL!!
Ken Wolfe
Jill was amazing. Very freindly and easy to talk with. Answered all my questions and put my stress to ease. the whole process went smoothly and she was there every step of the way.
Stac Lynn
Jill was knowledgeable and easy to work with.
Cheryl Wender-Menghini
Jill reached out to mr about lower rates and it was much appreciated. She also worked around my crazy schedule. Top notch service!
Jenny Bem
It was incredible to work with Jill on our home loan. From beginning to end, she was always one step ahead of us. She answered all of my questions, often before I even asked, and was an advocate for finding the perfect loan terms for our situation. We were constantly updated on the progress of our application, and the entire process was efficient and fast.
Lisa Chaulklin Loving
Jill has worked with us numerous times over the years. She has made the loan process so easy by providing the best possible customer service. She replies back to you quickly, explains everything completely, and holds your hand from the beginning to the end. We have referred several friends and family to Jill and they are always so thankful because of the wonderful experience they had working with ...Jill has worked with us numerous times over the years. She has made the loan process so easy by providing the best possible customer service. She replies back to you quickly, explains everything completely, and holds your hand from the beginning to the end. We have referred several friends and family to Jill and they are always so thankful because of the wonderful experience they had working with her. Thank you Jill!Read MoreRead Less
Debbie Mathiasen Ponce
Jill was so helpful and patient! She made the refinance process faster and easier than we expected. We would definitely recommend her and work with her again!
Marvin Carmody
Our experience working with Jill was outstanding ! From the first day and throughout the process, jills knowledge and her willingness to assist made the whole process pleasant. Thank you jill and Rocket Mortgage, it was a great experience.
Kristine Coruth
Jill was super easy to work with and made the whole process proceed smoothly and without any concerns!
Will recommend her to anyone!
Thank you!
Brenda Bodkins
Jill made our refinance an easy process. She answered all of my questions was never pushy. Very kind and professional. Things went smoothly and quickly and just as she had told me it would. Even closed earlier than expected. Thank you Jill!!