Jill Patel

Cleveland, OH

NMLS 30380

Triple Crown Banker

Jill's Reviews

Mike Redden
This was our first loan with Rocket Mortgage. We have had our mortgage with BOA and our checking and savings account with them for 20 years. We went to BOA to re-fi, and 5 months later, they were STILL asking for ridiculous paperwork, e.g. a copy of our HOA insurance policy?! I told them I wasn't sending one more piece of paper, and they could stick their re-fi. I got online, started filling out ...This was our first loan with Rocket Mortgage. We have had our mortgage with BOA and our checking and savings account with them for 20 years. We went to BOA to re-fi, and 5 months later, they were STILL asking for ridiculous paperwork, e.g. a copy of our HOA insurance policy?! I told them I wasn't sending one more piece of paper, and they could stick their re-fi. I got online, started filling out the Rocket Mortgage online quote info, hit submit, and I kid you not, 30 seconds later my phone rang, and it was Jill Patel. My wife spent around 2 hours TOTAL on the phone, and 20 days later, we are closing. No paper, no mess, NO delay. Jill is the best customer service experience we have ever encountered. We know where we are going for our next loan...Read MoreRead Less
Mac Mo
I have dealt with Jill on a few occasions and each of those times she was very personable and professional. She walks you through each step and will help you get the best rate possible. She checks back in with you to make sure things are going smoothly. I would definitely recommend Jill Patel.
Sandie Richie
Jill was very professional and helped with every step of the process. I was able to reach out to her at anytime. I have recommended her to others.
David Crowe
Friendly and easy to get in touch with when I had an issue or question.
Phil Hallman
When I called Rocket Mortgage, I was paired up with Jill. I am impressed with how knowledgeable and patient she is. The entire loan process went smooth and fast from the first call to closing. Jill is awesome.
Kay Munger
Jill was a joy to work with. She is very personable and got back to me with any questions I had in a timely manner. I highly recommend using her for your mortgage needs.
Jessica Leigh
Jill was very helpful and knowledgeable about the entire process. She kept me in the loop and made this process as easy as possible. One phone call lasting under an hour and she had me pre-approved and on my way. The entire process was less than a month and I had a much lower interest rate and removed PMI which was huge for me!
Jen Wilson
Jill was very easy to work with. She got back to us in a timely matter when we had questions. The process was one of the smoothest we have experienced with refinances-even during covid times.
Marsha Wickens
Supportive,knowledgeable, and very attentive to our needs
Jim Desborough
Jill is knowledgeable, knows her products and tells you the truth
Ed Hall
Jill was awesome to work with. She answered every question I had and made this entire process seamless. Very clear with all her information and very fast to respond to my questions. Would definitely recommend Jill!