Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Cheryl Nummerdor
My experience with Drew at Rocket Mortgage was made pleasant and easy. Drew kept me informed at each step and provided answered to any questions I had. I want to thank Drew for his communication, professalism working with me.
Catherine Matthews
Mr. Will is very nice and really worked hard to get our interest rate down for our mortgage. We appreciate his help and are glad to work with him in the future. We definitely recommend him to anyone looking for some mortgage help!
Anibal Ochoa
Tiffany was very helpful and patient with my loan. There was never a problem only solutions with my case. Will definitely recommend to my friends and family.
razvan dragomir
Mike was great in providing a solution for my financial situation and was very fast in implementing everything and explaining the details. Highly recommended. Thank you.
Nils Fox
Andre was very helpful. Rocket Mortgage reaching out to me on their own and letting me know we could reduce both my monthly payment and overall loan term was awesome.
James Sheridan
Craig was very professional and helped us through the entire process.
Deanna Davis
Ted was extremely responsive even though I had A LOT of questions. He was patient in walking us through all of it from beginning to end - I highly recommend him to anyone who's going through this process.
Heidi Smith
Candice was very knowledgeable, she explained the process well and was personable.
Michelle Brooks
Loved working with Jill. She was very helpful and polite.
Laura Gonzalez
This is the second time I’ve done business with rocket mortgage. The first time was a HELOC loan. That was an amazing experience and everything went through seamlessly. This time I was doing a refi on my mortgage and had the unfortunate experience of working with Justin. Justin is all sunshine and rainbows, but no work no communication and no honesty. After two months and him telling me that ...This is the second time I’ve done business with rocket mortgage. The first time was a HELOC loan. That was an amazing experience and everything went through seamlessly. This time I was doing a refi on my mortgage and had the unfortunate experience of working with Justin. Justin is all sunshine and rainbows, but no work no communication and no honesty. After two months and him telling me that everything was great no worries don’t worry about submitting things that had been requested through email the underwriters had everything they needed… I receive notification that my loan was denied! I was in a very high stress situation just knew my situation and then stopped returning my calls. It wasn’t until an amazing man named Jeffrey Kinczkowski stepped in, grab the falling horse by the reigns and brought it across the finish line! I have absolutely nothing but distain and discussed for Jeffrey and the way he does business and I wish there was a way to give two separate ratings for this loan… I have to give at least one star, but I would like to give a -10 to Justin and I would like to give a +10 to Jeffrey. He saved my behind he saved the loan he saved my house and probably saved me from a long Hospital stay! Will I do business with Rocket again? Yes I will, but I will be more diligent in vetting who is supposedly working with me.Read MoreRead Less
Justin Flood
Reply from Justin Flood:

Dear Laura,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Laura,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less