Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Harrison Waithaka
Having done over 15 closings over Time Carly is the best broker I have ever had the pleasure of doing business with. She is very professional, prompt and knowledgeable. I needed a quick closing and she made it happen. Carly tiressly worked nights, weekends even during the holidays she was responding to my inquiries. She is hands down the best!! Thank you Carly!!
Jimmy Dyal
Lack of communication no sense of urgency. Called, texted, emailed but nothing. Thankful that the Rocket app works well because this was the ONLY way I could get answers or information. 5 stars for the app.
Devin Macdonald
Reply from Devin Macdonald:

Dear Jimmy,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given ...Dear Jimmy,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Philippe Alluard
Taylor was very efficient and easily reachable; she reached out to propose to convert my existing loan with rocket mortgage to a lower rate. Dealing with her was very easy, she was very cautious an onside quickly all meiosis.
Things were not as easy with the closing team, asking repeatedly for the same documents, Communicating from you email addresses on a regular basis, making the closing ...Taylor was very efficient and easily reachable; she reached out to propose to convert my existing loan with rocket mortgage to a lower rate. Dealing with her was very easy, she was very cautious an onside quickly all meiosis.
Things were not as easy with the closing team, asking repeatedly for the same documents, Communicating from you email addresses on a regular basis, making the closing difficult and producing the documents at the very last moment
Overall, may experience was positive and I would recommend rocket mortgage.Read MoreRead Less
Cynthia Harris
Jd is awesome to work with, he is patient and he explain everything step by step.
Ann Kozla
Evan was awesome to work with. He helped every step of the way to obtain my loan. With his help I was approved where everyone else said no. I am so grateful to him and his staff. I highly recommend Rocket Mortgage!
Audrey Denninger
My experience with Mike was great. I have been hesitating to refinance. He made it so easy and walked me through the process making all the steps seamless. He would immediately response to any questions that I had. It was a pleasure working with him. I highly recommend working with Mike and his team at Rocket Mortgage.
Sara Jeane
Great! Fabulous. Easy peasy!
Martha Moore
I connected with Rocket to see if there was a way to consolidate debt and what those options look like. Austin provided 3. At first I was skeptical and was thinking of going with another entity. He did a visual case scenario. This convinced me to continue my business with Rocket. He was patient with me as I needed time to rethink my strategy. He's a value member of Rocket Mortgage's Team.
Devada Riley
From the very start of our process, and throughout our journey Ruben was there for us. Making himself available to answer our many questions. He is very knowledgeable, professional and he never made us feel as if we were a burden. He made our journey painless and it has been a pleasure to work with him.
Lonnie Hickman
Alan was amazing! Simply the best! Fast, smooth, effortless! Highly recommended!