Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Luis Celis
Quisiera darte las gracias hermano por tu gran trabajo y profecionalismo que tuviste en el transcurso de mi proceso muchas gracias por tu ayuda
Frederick Erebor
Adam was great! He was very knowledgeable and helpful. I highly recommend him.
Tandra Banerjee
We had a great experience with Kristin. She was totally professional, transparent and extremely helpful. She answered all our questions patiently and clearly. Throughout the transaction she was extremely supportive and friendly.
Jill Stevenson
Just wanted to write a review for Kelsey…what a fantastic person!! She was casual but professional. She is very knowledgeable, answered our numerous questions and was so patient with us trying to navigate the use of our “computer “ during the loan process. She made sure we completed our tasks and was always a phone call away.
She is asset to Rocket Mortgage!! Thanks again Kelsey!!!
Brendan Egan
Mollie was great to work with and responsive to our needs. She answered all of our questions and was a pleaseure to work with!
Paulette Vance Hooper
Cameron made this an easy transaction for me to understand. I am hearing impaired, his patience of repeating himself constantly was that of a Saint. I wasn’t stressed or anxious at all. I am going to recommend him to all of my friends and family.

Paulette Hooper
Maria durazo
October 18th, 2024

To whom it may concern,

I want to express my gratitude and appreciation to my mortgage agent, Maria Durazo Valle. When I called the line of Rocket Mortgage on 9/27/2024, I was desperate. I had minimum expectations and hope in finding a solution to my case. I had been doing research and calling different places without a positive outcome. I never felt safe with different associates...October 18th, 2024

To whom it may concern,

I want to express my gratitude and appreciation to my mortgage agent, Maria Durazo Valle. When I called the line of Rocket Mortgage on 9/27/2024, I was desperate. I had minimum expectations and hope in finding a solution to my case. I had been doing research and calling different places without a positive outcome. I never felt safe with different associates answering the phone.

I was extremely lucky that Maria answered the phone. In less than ten minutes, she changed my way of thinking. I was apprehensive to the idea of refinance my house. She listened to my situation with details and was very honest to explain me that it was basically my only solution. And it was the best in my case.

I trusted her and then I started experiencing her dedication and commitment in my case. Her contribution has played a pivotal role in our family, health, and finances.

Maria is an asset for Rocket Mortgage and a valued member of your team.

I truly appreciate all that you have accomplished for us. During our process interaction, I constantly told her “You saved me”. It is a true statement.

I am writing this letter to upper management to make sure they know the value of the associate, Maria Durazo Valle, and her exceptional performance does not go unnoticed.

Maria, I am more grateful to you than you’ll ever know. Please continue your mission of helping more clients in need. May your future be as bright as your heart, thank you so much.

Sincerely,
Tanya R. Henao.Read MoreRead Less
Joanne Adair
Gina made the refi process so easy and quick. I was dreading it, but everything went smoothly. Thanks so much!
Simon Jacks
I would like to thank Dave for helping me with the process of my home refinance. He answered all my questions and made sure that I understood everything I needed to do to get the process started and completed in a timely manner.
Ana Valdez
Ace was very helpful and supportive in our refinancing process. Without his assistance and calm demeanor during the underwriting stage we would have backed out of the process.