Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Bob Jones
Kristen is a wonderful listener, sensitive to our needs and was incredibly helpful in this loan process. We cannot thank her enough for helping us along the way!
Mark Gooding
Sidea was excellent, very friendly and very professional. She walked me through the application process at a steady, manageable pace, encouraging me to stop whenever necessary, take my time, and get my questions answered before we moved on. We were on the phone a long time, and she assured me several times she'd stay on the phone as long as it took to complete the process to our mutual ...Sidea was excellent, very friendly and very professional. She walked me through the application process at a steady, manageable pace, encouraging me to stop whenever necessary, take my time, and get my questions answered before we moved on. We were on the phone a long time, and she assured me several times she'd stay on the phone as long as it took to complete the process to our mutual satisfaction. She was also clear and concise in answering my questions. Definitely a pro.Read MoreRead Less
Tony HEGER
Zach was very helpful and patient with our proposal process. It was re-assuring to have his help throughtout the entire process.
Scott Bisig
Darren went above and beyond to help with a refinance in a complicated situation. Would and will highly recommend.
Harrison Waithaka
Having done over 15 closings over Time Carly is the best broker I have ever had the pleasure of doing business with. She is very professional, prompt and knowledgeable. I needed a quick closing and she made it happen. Carly tiressly worked nights, weekends even during the holidays she was responding to my inquiries. She is hands down the best!! Thank you Carly!!
Jimmy Dyal
Lack of communication no sense of urgency. Called, texted, emailed but nothing. Thankful that the Rocket app works well because this was the ONLY way I could get answers or information. 5 stars for the app.
Devin Macdonald
Reply from Devin Macdonald:

Dear Jimmy,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given ...Dear Jimmy,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Philippe Alluard
Taylor was very efficient and easily reachable; she reached out to propose to convert my existing loan with rocket mortgage to a lower rate. Dealing with her was very easy, she was very cautious an onside quickly all meiosis.
Things were not as easy with the closing team, asking repeatedly for the same documents, Communicating from you email addresses on a regular basis, making the closing ...Taylor was very efficient and easily reachable; she reached out to propose to convert my existing loan with rocket mortgage to a lower rate. Dealing with her was very easy, she was very cautious an onside quickly all meiosis.
Things were not as easy with the closing team, asking repeatedly for the same documents, Communicating from you email addresses on a regular basis, making the closing difficult and producing the documents at the very last moment
Overall, may experience was positive and I would recommend rocket mortgage.Read MoreRead Less
Cynthia Harris
Jd is awesome to work with, he is patient and he explain everything step by step.
Ann Kozla
Evan was awesome to work with. He helped every step of the way to obtain my loan. With his help I was approved where everyone else said no. I am so grateful to him and his staff. I highly recommend Rocket Mortgage!
Audrey Denninger
My experience with Mike was great. I have been hesitating to refinance. He made it so easy and walked me through the process making all the steps seamless. He would immediately response to any questions that I had. It was a pleasure working with him. I highly recommend working with Mike and his team at Rocket Mortgage.