Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Eldredge Brubaker
Rachel was very knowledgeable and patient with us. She was easy to communicate with and extremely responsive when we had concerns. We would ask for her again if we need any mortgage assistance.
Jim Calcagno
Helped from start to finish, Thanks
Gregg Mowrer
Truly impressed by David's knowledge, thoroughness, availability and utmost professionalism! David is truly an expert and master of his craft! Thank you Rocket Mortgage and THANK YOU David! The process was seamless from the first call throughout the entire process!! Highly recommended to anyone!
Jane
At first Paula is helpful, but once I locked in the rate then everything is changed. None of the closing document shown the original agreed term or amount. When asked, then bunch of BS. Finally I reach out to her manager and insisted to have a right amount then he gave that to me. I bought 4-5 houses and have re-finance before and never ever see this kind of unorganized or disaster before. Will ...At first Paula is helpful, but once I locked in the rate then everything is changed. None of the closing document shown the original agreed term or amount. When asked, then bunch of BS. Finally I reach out to her manager and insisted to have a right amount then he gave that to me. I bought 4-5 houses and have re-finance before and never ever see this kind of unorganized or disaster before. Will never use Rocket Mortgage anymoreRead MoreRead Less
Paula Zombra
Reply from Paula Zombra:

Dear Jane,

Thank you for taking the time to leave a review. As a licensed expert it is my top priority to meet your loan goals and set you up for success. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I would never intend to leave any of my clients feeling this way. I am happy that our team was able to meet your goals in ...Dear Jane,

Thank you for taking the time to leave a review. As a licensed expert it is my top priority to meet your loan goals and set you up for success. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I would never intend to leave any of my clients feeling this way. I am happy that our team was able to meet your goals in the end. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Teresa Gipson
David returned every inquiry within an hour. He answered every question and explained each step. It was a painless process.
Joseph Carreiro
I enjoyd working with Saad. He was very helpful and stayed on top of the process. When things appeared to fall back, he was on the phone with me to follow up and make sure things were done on time.
Debbie Johnson
I recently had the pleasure of working with Allen McKinney on securing a home loan, and I cannot speak highly enough about the experience. From our first interaction, it was clear that he possessed a deep understanding of the mortgage process. He took the time to explain every detail, ensuring I was well-informed and comfortable with each step.
James Angus
Caden was very knowledgeable and professional, during the refinance the ease of understanding and options he gave was outstanding.Caden got things done as promised and even checked in on us during process. I would absolutely recommend him for your mortgage needs,he's 👍 great
katrena Wolfram
Charlie was great! He was very personable, looked for all the best options, and went over those options in great detail. He also had a rapid closing.
Keith Gladin
!!!!! Brandon was Awesome throughout the Loan Process, Very Knowledgeable and Committed !!!!!
!!!!! Five Star Plus in Every Way !!!!!