Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Barb Ash
I feel very fortunate that Mark was our loan officer. Not only was he professional but was patient and courteous with my wife and I as we gathered all the information that was necessary, guiding us step-by step through the process. He was very personal, as if we were talking to a friend.
Scott Droskie
I've never had a mortgage go SO smooth, thanks to Moose. Everything from the first call with him through the closing went just as he said it would. When anything came up, he was already on it before I noticed. I would refer anyone to him.
I hear his BBQ isn't bad either. :)
JustTill ComesHome
Larson was an absolute delight to work with the expedited, our process locked in our rate to ensure that we did not incur any increases in the process of getting everything started. Followed us through the entire process, checking in from time to time making sure everything was going well. Highly highly recommend working with Larson
Rick & Faith Pirie
Chris made the process of refinancing our home super easy. He returned text/emails quickly. He was professional and courteous.
Diane White
I called Blake several months ago and asked him questions regarding my loan situation. Blake helped me so much! After 5 months of questions, I was finally ready to make it happen. Blake was amazing! He was so kind, and patient! I probably really bugged him, and he never got upset! He told me about options, and he was very transparent about what my payments would be. He talked me through the whole ...I called Blake several months ago and asked him questions regarding my loan situation. Blake helped me so much! After 5 months of questions, I was finally ready to make it happen. Blake was amazing! He was so kind, and patient! I probably really bugged him, and he never got upset! He told me about options, and he was very transparent about what my payments would be. He talked me through the whole process and now my loan is complete! I will certainly recommend Blake to anyone who needs a loan!! Congrats to Rocket for having an employee like him!
Diane White ( a happy client)Read MoreRead Less
Carlos Pagan
The entire process was easy and very transparent. Refinance took less than a month and closing was done at my home.
Sherri Santhoff
Keegan was so pleasant and easy to work with. He actually made the process enjoyable. I’m really surprised everything went so quickly and smoothly. I’d recommend his services to anyone.
Jack Hailey
Andrew was very helpful throughout this process. He is very patient, knowledgeable, and super helpful. When he says you can contact anytime with questions or for assistance he is spot on, he will always get back with you and has an answer very quickly.
Kendall Shain
Kazi was excellent during the sales process but seemed to lose interest after we signed all the paperwork indicating our intent to move forward with the loan, making for a more drawn out closing process than was initially promised to us.
Kazi Miah
Reply from Kazi Miah:

Dear Kendall,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than five stars. At Rocket Mortgage we take great pride in delivering high quality service in which we take our integrity very seriously. I sincerely apologize if there were any opportunities where I could have provided a better experience for you. I would never intend to ...Dear Kendall,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than five stars. At Rocket Mortgage we take great pride in delivering high quality service in which we take our integrity very seriously. I sincerely apologize if there were any opportunities where I could have provided a better experience for you. I would never intend to leave any of my clients feeling this way. Please let me know if there is anything I can do for you in the future, it will be my pleasure to assist if given the opportunity.Read MoreRead Less

Rene Fontanez
Let's see if you will print this. If it wasn't for Paige and her guidance and
understanding I would have gone else where.
Once I got switched over ,I had too many task that I think could have
been handled in the office. I am in my 70's and Paige took that into consideration but it seems no one else did. God bless Paige.
Thank You from a Vet who is not computer literate