Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Reese Martin
Everything was seamless and very easy to manage. She was patient and answered everything with ease. Amazing to work with.
angela mccloskey
I would give Paul 5 stars everyday. He was so patient, kind, helpful and available way to much for our questions. This processes was much more confusing than last time. Without Paul advisement we would have been lost. If he couldn't answer a question right away he would find the answer and call us back ASAP. It was so refreshing to have great person to person customer service in a automated or ...I would give Paul 5 stars everyday. He was so patient, kind, helpful and available way to much for our questions. This processes was much more confusing than last time. Without Paul advisement we would have been lost. If he couldn't answer a question right away he would find the answer and call us back ASAP. It was so refreshing to have great person to person customer service in a automated or could care less world. He truly seems to enjoy helping. Thank you ever so much.Read MoreRead Less
Tom & Andrea Nelson
Hebah did an amazing job, she was always quick to respond to any questions we had & helped us every step of the way.
Matthew Jackson
First of all, five stars is not even close to the number of stars this real person deserves. From my sincere heart, I have never had someone to treat me like family, in the loan arena, like she has. Shum is without a doubt, the best loan officer I have ever had the pleasure of working with. What she is, is an asset that cannot be replaced. Thanks for all you have done and will do in the future, to...First of all, five stars is not even close to the number of stars this real person deserves. From my sincere heart, I have never had someone to treat me like family, in the loan arena, like she has. Shum is without a doubt, the best loan officer I have ever had the pleasure of working with. What she is, is an asset that cannot be replaced. Thanks for all you have done and will do in the future, to help Vet's like me.Read MoreRead Less
Tiffany Castillo
Rudy was very helpful from the very beginning. Very respectful, very honest, always answered me in a timely matter. Never got annoyed by me because I asked the same questions over and over again. He assured me that he’s got my back through this whole thing and he wasn’t lying. You guys are lucky to have him in your company, I would recommend Rudy to any family member or friend that I have. He made...Rudy was very helpful from the very beginning. Very respectful, very honest, always answered me in a timely matter. Never got annoyed by me because I asked the same questions over and over again. He assured me that he’s got my back through this whole thing and he wasn’t lying. You guys are lucky to have him in your company, I would recommend Rudy to any family member or friend that I have. He made the whole thing a lot easier for me. Thank you Rudy for all your help.Read MoreRead Less
Greg Bell
Great communication and follow through.
Michael Carrillo
Karine was honest and I could tell she whole heartedly loves helping people through her career, the entire transaction was professionally navigated. I would do business with rocket mortgage in the future because of karine.
Rita Nielsen
Thank you for making this process easy and seamless.
Jef Roberts
Dany was great. Walked us through everything and made the whole experience a breeze. He is very professional and still personable. I highly recommend him.
John Hahn
Jack made the process easy for us. His knowledge and patience gave us confidence to proceed with the refinance. Thank you for being there for us.