Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Tenishia Cunningham
Jessica called me after an inquiry I made on my home for refinance so that I could open a childcare center. We found that it would not work for me, but she offered some other options and my dad was able to refinance his home for the business. Jessica kept in communication, answered all of our questions and was more excited than we were for our business opening! She walked us through the entire ...Jessica called me after an inquiry I made on my home for refinance so that I could open a childcare center. We found that it would not work for me, but she offered some other options and my dad was able to refinance his home for the business. Jessica kept in communication, answered all of our questions and was more excited than we were for our business opening! She walked us through the entire process and close! She kept us optimistic that everything would work out and we have now closed on the loan!! Thank you Jessica so much. In a world of selfish, unkind people, you stand out like the diamond you are. We so appreciate and thank you and would recommend you to anyone! Rocket Mortgage is blessed to have such a great human being working for its customers🧡Read MoreRead Less
Christopher 55 TheUS
I give Michael Russaw 5 Stars because he was determined to get my Refinance approve, he kept me informed for over a year until it was in my best interest. He was consistent, dedicated, knowledgeable of the process, now I'm debt FREE. US Army Veteran Texas
Barb S
Gabriel led me down the path for a Home equity Loan. However, he proceeded without knowing his own product details. He didn’t actually listen carefully to understand how my income source worked. So, after months of trying to jump through hoops there, he finally realized I didn’t qualify after being approved and working to finalize a few documents. I could not be less impressed and unhappy for my ...Gabriel led me down the path for a Home equity Loan. However, he proceeded without knowing his own product details. He didn’t actually listen carefully to understand how my income source worked. So, after months of trying to jump through hoops there, he finally realized I didn’t qualify after being approved and working to finalize a few documents. I could not be less impressed and unhappy for my wasted time and now lack of financing promised.Read MoreRead Less
Gabriel Mendoza
Reply from Gabriel Mendoza:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

maria migdalia rosado
Austin always kept me informed throughout the process. He always answered my text messages and emails. Very professional, knowledgeable and friendly. He made the transaction very smooth and on a timely manner. Thanks Austin.
Timothy Nortman
Maria was a great help to us...very helpful with explanations on everything we had asked ...gave us the instructions on all the paperwork we needed to send and fill out...told us if we had any concerns on anything that we received all her personal information to reach out at any time....Great person to work with...
Angel Grondin
Lorand was great to work with and made the refinance process smooth and easy! He worked to find the best plan for us and we were able to close virtually from our home within a couple weeks. Highly recommend!
Autumn Luxton
Caden was informative and very pleasant. He answered all my questions and also explained the process step by step. I highly recommend him to anyone needing a cash out refi or mortgage.
Roy Lui
Very knowledgeable and goes above and beyond. She gets to know your goals and provides you with the best options to achieve it.
Kerri Cook
BIlly made our process go very smoothly. He was great with communicating the process and every step that we were in. He was very responsive to texts/emails and super helpful through the whole process!! Would highly recommend!
sandmantn77
Caden was excellent throughout the whole process. He followed up on every question I had quickly, and even some that weren't his responsibility. Excellent customer service.