Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Michelle Sancrant
Tracy was friendly, kind, professional and so knowledgeable. He made the process quick and seamless. It all happened so much faster than anticipated and we are extremely satisfied customers! Thank you Tracy.
Sophia French
wonderful experience with Christine. She answered aall my questiond and helped every steo of the way. I can not say enough good things about her.
miguel Mendez
Aaron was very helpful and quick to answer any questions, he made the process very painless.
Gary .Pineau
Silvan a was knowledgeable, helpful, thorough and always had my best interest in mind during the entire refinance process. She deserves more than 5 stars.
Derek De Vries
Jasmine was an absolute pleasure to work with. Clear, concise, knowledgeable and professional. Can’t say enough good things! Highly recommend working with her!
Abdullah Hussain Qureshi
He literally mentioned we are dead in the water in the middle of the loan process even though I tried reasoning with him that we should be able to proceed. Finally my loan moved forward and closed successfully but I never heard back from him again. Very irresponsible and unprofessional behavior. I had to fall back and rely on my previous loan officer from Rocket Mortgage for updates who has always...He literally mentioned we are dead in the water in the middle of the loan process even though I tried reasoning with him that we should be able to proceed. Finally my loan moved forward and closed successfully but I never heard back from him again. Very irresponsible and unprofessional behavior. I had to fall back and rely on my previous loan officer from Rocket Mortgage for updates who has always been a pleasure to work with.Read MoreRead Less
Ryan Cannell
Reply from Ryan Cannell:

Dear Abdullah,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for ...Dear Abdullah,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Tara Preece
Brian has been great walking me through every step of the process. I had contacted several local companies and by the time they reached back out I had already started the process with Rocket. Highly recommend.
Tonya James
He provided all of the info needed and was very professional.Answered all questions I had,very personable.
Marie Klie
Youssef was wonderful to work with, easy to work with, patient, and well informed. He was always available.
Jessica Lane
The entire experience, we felt like we were in the hands of a friend. Doc took time to get to know us, our financial goals, and run the difference scenarios so we could truly understand our options. Rocket Mortgage is exactly what its namesake suggest, rocket fast service, but beyond that Doc, brought “service” to a whole new height. It’s nice to have a mortgage officer with a personality that ...The entire experience, we felt like we were in the hands of a friend. Doc took time to get to know us, our financial goals, and run the difference scenarios so we could truly understand our options. Rocket Mortgage is exactly what its namesake suggest, rocket fast service, but beyond that Doc, brought “service” to a whole new height. It’s nice to have a mortgage officer with a personality that relates to his clients, and you can sense the heartfelt desire and motivation he has in helping families reach their financial goals.Read MoreRead Less