Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Chad Carlson
Fake and Condescending
Very bad experience, finished all tasks and waited a week with no response on scheduling a closing, only to wait for a SECOND "rate jerk" before closing. I have excellent credit and great household income.
Cant wait to get away from Rocket Mortgage, this experience ruined them for me.
Adam Brickert
Reply from Adam Brickert:

Dear Chad,

Thank you for taking the time to leave this review. I truly apologize if there was an opportunity where I could have better assisted throughout any changes that took place, and or provided you with better explanations. As a licensed mortgage banker, it is my top priority to set my clients up for success and create a seamless process. At Rocket Mortgage we take great pride in delivering...Dear Chad,

Thank you for taking the time to leave this review. I truly apologize if there was an opportunity where I could have better assisted throughout any changes that took place, and or provided you with better explanations. As a licensed mortgage banker, it is my top priority to set my clients up for success and create a seamless process. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. It is never my intent to leave any of my clients feeling this way. Please let me know if there is anything I can do for you in the future, it will be my pleasure to assist if given the opportunity.Read MoreRead Less

Gary Elkins
What can I say.... She did a great job
Eugene Morgan
As a first time mortgage customer Cass went above and beyond his duties. He took time to explain everything in detail and was available anytime I had a question. I was a little nervous at first but he guided me through the entire process. I definitely recommend him and would pass his card on to anyone looking online.
Joyce Clark
He was one of the best.,, the loan closed faster than expected even though we team in a couple of obstacles… he was very professional and knowledgeable
Angela m
Helpful, insightful, knowledgeable, speedy. There aren't enough positives to say!
Doogie Earhart
Pleasant, knowledgable, and super customer oriented. Pleasure to work with him.
Mary Simonaro
Dom was very efficient and always answered any questions you had. He was very pleasant on the phone . I would definitely recommend him.
Geraldine Frazier
Bryans Lawrence is fantastic; he always has his hand out to assist and ensures that everything is explained promptly.I appreciate all of your kindness and generosity toward me throughout this process.
Andrea Hall
Jackson was so helpful and took as much time as I needed to explain all of my refinancing options. He is the ultimate professional. He was so gracious when I called back twice to make changes to my refinance! Rocket Mortgage and Jackson get a 100% in by the book!
Kris Rutkoski
If it hadn't been for Theresa going to bat for me -Im not sure my loan would have funded. I have always wondered if all the Great reviews about Rocket were true- Its True. Rocket -----I will refer you to my friends. Theresa Thank you