Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Jayellen Walker
James went above and beyond to help me with my debt consolidation. I was nervous about it but he helped through it and made me feel at ease. He continued to check in with me even after his part was completed. James is very professional and was able to answer all of my questions. It was a wonderful experience and I looking forward to being debt free thanks to James and all of his help.!!
Beth Mosher
Mike was awesome to work with, he helped me get documents I needed and made the process so easy. He contacted me in regards to the loan I thought was in progress but had been cancelled. If he hadn't followed up I would have been at a loss. I have nothing but praise for Mike.
Madeleine Long
Nolan is very helpful and very knowledgeable. He is a pleasure to talk to. He was very helpful. He has a very calm and reassuring voice and manner. A pleasure to work with. He was able to answer any questions I had. I would refer all of my friends and neighbors to Nolan, with Rocket Mortgage, for their home financing needs. Thank you so much for such a quick and easy process, Nolan.
Michele Snyder
This is our second loan with Vance. Vance is knowledgeable, friendly, professional and stayed on top of loan while in process and through closing. Vance returned my phone calls in a timely manner. We would work with Vance again. Thanks again, Vance! m~
Tressa Bunch
Adam was excellent. He was very professional and helpful. I appreciated the help he provided through the refinancing process
Jean Neal
Derek was great! Very helpful and responsive. He work through a frustrating re-fi; none of which was his or our fault. We were dealing with a builder for project that was delayed and it caused several “bumps” that he and the Rocket team worked through expertly! Highly recommend Rocket Mortgage. The only “con” I can identify is that they rely on a “team” approach instead of one lead person and...Derek was great! Very helpful and responsive. He work through a frustrating re-fi; none of which was his or our fault. We were dealing with a builder for project that was delayed and it caused several “bumps” that he and the Rocket team worked through expertly! Highly recommend Rocket Mortgage. The only “con” I can identify is that they rely on a “team” approach instead of one lead person and a possible assistant. The “team” added confusion as one issue caused five different people to call and ask the same question, until I got upset. Then they got everything straightened out. But I have been a loyal customer since they were known as “Quicken” and will remain so as they are very reliable and are on top of my mortgage and they don’t sell it.Read MoreRead Less
TED MCINTOSH
Nikki was professional, courteous and informative. The whole process went extremely smooth and we were very satisfied with the end result.
Micquel W
What an amazing experience. From the beginning, Blake made me aware of my options and suggested good one too. He stayed with me even though there was a delay on my end and I appreciate the follow-up. He checked-in frequently until the end. Blake's dedication to make sure I had the best terms possible was truly impressive. His knowledge and professionalism made the process smooth and ...What an amazing experience. From the beginning, Blake made me aware of my options and suggested good one too. He stayed with me even though there was a delay on my end and I appreciate the follow-up. He checked-in frequently until the end. Blake's dedication to make sure I had the best terms possible was truly impressive. His knowledge and professionalism made the process smooth and stress-free. Even when unexpected delays occurred, he remained patient and supportive, ensuring I was always informed and comfortable with the next steps. I highly recommend Blake to anyone looking to refinance—his commitment to his clients is unmatched! Thanks again Blake!!!Read MoreRead Less
Melissa Horvath
Caden made the whole process seamless. His communication was excellent and when he did not know the answer to a question he found out and got back to me immediately. Definitely a pleasure to work with!
Chris Williams
Aaron was very helpful the entire way thru our loan process. He was always available with information we needed or to answer any questions we had. We highly recommend him.