Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Amanda dunnam
AJ was great to work with and made the experience with Rocket Mortgage a great experience for me. I appreciate how easy he made the process and I highly recommend him!
Jorge Valles
It was a pleasure doing business again with Rocket Mortgage. Earl proved to an exceptional representative displaying the professionalism, competence and exemplary customer service I have come to expect from Rocket Mortgage Home Loan Experts. Thank You
Clarence Houston
My experience with Rocket mortgage was amazing . Everyone is amazing professional and knowledgeable. I FELT like we were all family members and they looked out for my best interest. But CHRISTINA HAS BEEN CALLING ME FOR ALMOST A YEAR TELLING ME ABOUT THE GREAT DEALS I AM ENTITLED TO. I WILL ALWAYS LOVE CHRISTINA BECAUSE SHE MADE ME FEEL LIKE FAMILY. ( THE MOST IMPORTANT THING IN BUSINESS TO ME ...My experience with Rocket mortgage was amazing . Everyone is amazing professional and knowledgeable. I FELT like we were all family members and they looked out for my best interest. But CHRISTINA HAS BEEN CALLING ME FOR ALMOST A YEAR TELLING ME ABOUT THE GREAT DEALS I AM ENTITLED TO. I WILL ALWAYS LOVE CHRISTINA BECAUSE SHE MADE ME FEEL LIKE FAMILY. ( THE MOST IMPORTANT THING IN BUSINESS TO ME IS TRUST. )Read MoreRead Less
Gary Pogue
Couldn't ask for a better banker he was there to answer all my questions very friendly and professional done a Great! job would recommend him to anyone for refinance or new home purchase
Michael Seidel
She took off and I was handed off on another person who also took off. If it wasn't for Andy Carter, this whole loan would have fallen apart.
Kristin Kobayashi
Reply from Kristin Kobayashi:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with Andy Carter from our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Shirley Cooper-Aguilar
Forrest delivered clear expectations and outline of when actions would be accomplished.
Martin Perret-Gentil
Well done! However felt a bit over powered by the favorable issues he brought forward! But he is a good salesman!
Jonathan Rickards
Very nice to work with and an absolute professional
Michael Jones
DJ knows what he is doing and does it well and just a very nice guy thanks DJ
Martina Schachle
JD was very knowledgeable and helpful. He offered solutions that I didn't think of and gave me time to consider which would be best for me. He was easy to contact with any follow up questions I had.