Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Janine Fisher
Professional, knowledgeable and kind.
Thank you
Integrity Woman
Danielle was awesome!! I absolutely love Rocket because they get the job done ASAP! Rocket is the best mortgage company around.
Ron duquette
Very disappointed. We were told it would take 2 weeks but it got drug out to 5 weeks. Our first closing failed video dropped and notary working from home had a child screaming. Completed closing then were informed we won’t receive disbursement until next week. Unacceptable
Jerry Esquible
Reply from Jerry Esquible:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Lisa Forster
I called Rocket to discuss an email offer I had received. I spoke with Kyle and he told me about a different offer that could really help me. Throughout the loan process he was patient, friendly, and kind. I could not have asked for a better experience!
Kendall Carter
Great agent! Very persistent, which is exactly what we needed to get across the finish line on our deal.

Thanks Jordan!
Michael Sands
We just wrapped up our second transaction through Rocket with Justin's guidance, and as usual he was the consummate professional with outstanding responsiveness and expertise. There is literally no one else at Rocket we will work with, despite Rocket's highly dubious practice of allowing (and even encouraging) agents to poach business from one another. I don't even respond to their emails/calls at...We just wrapped up our second transaction through Rocket with Justin's guidance, and as usual he was the consummate professional with outstanding responsiveness and expertise. There is literally no one else at Rocket we will work with, despite Rocket's highly dubious practice of allowing (and even encouraging) agents to poach business from one another. I don't even respond to their emails/calls at this point!Read MoreRead Less
Jimmy Peruta
Nick was very pleasant and knowledgeable to work with. He answered every question, explained everything and walked us through the entire process. It was very easy to get our transaction completed. My highest recommendation.
Troy Nordquist
Julian was my initial contact with Rocket. He was courteous, helpful, diligent and very supportive. He is a great ambassador for Rocket Mortgage. Julian was critical in helping me submit my initial application due to the uniqueness of my situation. The process was very smooth and I give Julian the lion share of the accolades, but if Julian is just one person I can only imagine the professionalism ...Julian was my initial contact with Rocket. He was courteous, helpful, diligent and very supportive. He is a great ambassador for Rocket Mortgage. Julian was critical in helping me submit my initial application due to the uniqueness of my situation. The process was very smooth and I give Julian the lion share of the accolades, but if Julian is just one person I can only imagine the professionalism and dedication of his peers. Thank you for making this process possible Julian.Read MoreRead Less
Jason Collins
Austin was incredibly professional and promptly addressed every question I had. His team was equally impressive—friendly, knowledgeable, and supportive throughout the process. Everything went smoothly without any unnecessary hurdles or complications. I’d confidently give them an 11 out of 10 for the outstanding job they did.
Jim Francis
Excellent customer service