Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Jack Hailey
Andrew was very helpful throughout this process. He is very patient, knowledgeable, and super helpful. When he says you can contact anytime with questions or for assistance he is spot on, he will always get back with you and has an answer very quickly.
Kendall Shain
Kazi was excellent during the sales process but seemed to lose interest after we signed all the paperwork indicating our intent to move forward with the loan, making for a more drawn out closing process than was initially promised to us.
Kazi Miah
Reply from Kazi Miah:

Dear Kendall,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than five stars. At Rocket Mortgage we take great pride in delivering high quality service in which we take our integrity very seriously. I sincerely apologize if there were any opportunities where I could have provided a better experience for you. I would never intend to ...Dear Kendall,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than five stars. At Rocket Mortgage we take great pride in delivering high quality service in which we take our integrity very seriously. I sincerely apologize if there were any opportunities where I could have provided a better experience for you. I would never intend to leave any of my clients feeling this way. Please let me know if there is anything I can do for you in the future, it will be my pleasure to assist if given the opportunity.Read MoreRead Less

Rene Fontanez
Let's see if you will print this. If it wasn't for Paige and her guidance and
understanding I would have gone else where.
Once I got switched over ,I had too many task that I think could have
been handled in the office. I am in my 70's and Paige took that into consideration but it seems no one else did. God bless Paige.
Thank You from a Vet who is not computer literate
Rick Wheatley
Danielle was very knowledgeable, quick to respond, helpful in every way possible.
Priscilla Mills
I found Gjon knowledgeable, professional, and most efficient.
I would highly recommend him for any loan process.
S. Parrott
I've worked with other mortgage brokers, but Mike is the best! Very patient on the phone while we worked on application and extremely knowledgeable. A real asset to Rocket Mortgage for sure!!
Travis Webster
Ed was great to work with thank you for helping me get through this process
Jacquelyn England
He is very polite and works with you to get best deal for you,!!!
TheIncenseLadyandSon
It has been a great pleasure working with Marsel. Knowledgeable, available for questions and there if you need him to calm your nerves. He is the kind of person that you want on your team.
Many thanks Marsel,
You are greatly appreciated!
William Mcclung
I had a very positive experience dealing with Billy. He was o top of all aspects of my refi. I would recommend him to everyone. He's very knowledgeable.