Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Rob Harrison
Thank you Joseph for assisting me with my loan. I appreciate your friendly and professional attitude throughout the entire process. Joseph's excellent communication, knowledge, and customer service skills made this experience simple and easy. I will definitely use Rocket Mortgage again in the future and I hope I would be able to do business with Joseph again!
Ricardo Ruiz Esparza
Theresa answered my questions. Responsive and clear. The entire process was seamless. Highly recommended
Melanie Tufaro
Antonio was such a pleasure to work with. He was very knowledgeable and was able to answer all of our questions. He was available to speak any time I needed questions answered. Antonio made this
process go perfectly.
Kimberly Peaden Gosa
Thank you, Seth Garcia, for making our loan process as easy as possible. We have dealt with Rocket Mortgage on several occasions and have always been very satisfied with the outcome. Thank you again to Seth and the team outstanding team at Rocket Mortgage.
chaka zulu
Harry and LaTanya Burrus in North Carolina says Jaimee is Top of the Line... Very Professional.... Bless You!
Kathy
James did an excellent job with processing our loan great job thank you
Tim Hickman
Nice enough guy but a salesman. Information given was somewhat misleading as to how quickly we would get to closing and no mention of 1-5 business days even after closing before cash would be available to me. I have closed with Rocket mortgage several times in the past 20 years and this was not as quick as expected.
Doc Walker
Reply from Doc Walker:

Dear Timothy,
Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I deeply apologize for any misunderstanding regarding the closing timeline and the funds to close. I will keep your feedback in mind moving forward to ensure I’m providing future clients with better expectations. I sincerely thank you for your time and patience. ...Dear Timothy,
Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I deeply apologize for any misunderstanding regarding the closing timeline and the funds to close. I will keep your feedback in mind moving forward to ensure I’m providing future clients with better expectations. I sincerely thank you for your time and patience. Please know that I am here if you have any questions in the future.Read MoreRead Less

Frances Holmes
This is not my first real estate purchase/refi.. Jill did a great, the process was so easy with her. I would definitely recommend her. Her demeanor kept me calm through the whole process. Great Job JILL!!!
Nancy Keaton King
Hats off to Evan! He was extremely professional, efficient and helpful to my husband and I during our second mortgage process. Thank you Evan ! I will definitely be recommending you to my friends.
Linda Williams
Victoria was of tremendous assistance to me in navigating the entire process with Rocket Mortgage. She asked the right questions to assess the best path forward and walked me through the entire process. Everything was simplified and Victoria deserves all the credit. I truly appreciate her knowledge, experience, and professionalism. Added to that she is just wonderfully nice person