Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

DONNA SENICA
Darren was wonderful to work with. Helped me a great deal!
Kris Vossler
I reached out to Rocket Mortgage because I had some basic questions about the process. I was connected with Mark and, by the time our chat had ended, he had walked me through the application process (in a very kind and non-pushy way!). I've done this "mortgage thing" several times and it is ALWAYS a horrifically stressful experience. This was not at all stressful! Thanks Mark!
Miguel Gutierrez
I had the pleasure of working with Dave over the past 30-60 days and he made me feel like I was always his number one priority. Dave has a gift and work ethic that makes his clients feel important. Best experience I’ve had in a very long time. Would love to work with Dave again in the future!
Rhonda Witmore
Zahrae is a joy to work with. She made our refinancing so easy and painless. We are so happy we chose Rocket over the other mortgage companies. We wish her a life long success and happiness. Thank you Zahrae for all you done for us.
Mary K Schumacher
Shmeul is truly the person you want! We were exploring refinancing with cash out and didn’t have too much hope. He knows numbers and structured a wonderful solution! It was a lightning-fast process, and he guided me at each step. He was always personally available, too, which made me feel taken care of. He is transparent about all steps and costs. Thanks to his care, listening, great advise, and ...Shmeul is truly the person you want! We were exploring refinancing with cash out and didn’t have too much hope. He knows numbers and structured a wonderful solution! It was a lightning-fast process, and he guided me at each step. He was always personally available, too, which made me feel taken care of. He is transparent about all steps and costs. Thanks to his care, listening, great advise, and extraordinary math and market knowledge, the loan went through.Read MoreRead Less
Daniel Griffin
Evan was a gentleman from beginning to end help me out every way possible enjoy my experience very knowledgeable. Highly recommended.
Jayce Perysian
Crystal was easy to connect with and knowledgeable about the refinancing process. I have no prior experience with a refinance, but Crystal made everything clear from the start. Communication did fall off towards the end of the process, and I felt some of my inquiries were overlooked at the end as well.
Crystal Bonaventura
Reply from Crystal Bonaventura:

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to ...I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the futureRead MoreRead Less

Karen Busch
Lisa made our transaction smooth and stress-free. We appreciated her professionalism and positive attitude throughout the process.
Marinen Moreno
Trish, I should say is knowledgeable at her work, and responds well right away when I have questions. She won’t let it take longer than 24 hrs. The process was a breeze, simple and on point. Thank you Trish and the whole team for helping us. Keep in touch.
Wilson Johnson
Keegan was very responsive and answered all our queries. The loan process was very smooth and he took care of all the nitty gritty things. Would recommend him for all your loan requirements. Extremely very customer friendly!