Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Comfort Heating and Air Conditioning, LLC
Wonderful process start to finish. Was great with questions and the information provided was great.
Leslie Ware
Soup to nuts, Victoria assured a seamless and pleasant process, which I have undergone multiple times in my home ownership journey. I appreciate her knowledge, straightforwardness, and patience. I definitely consider her a new partner in mortgage financing and will refer others any opportunity I get! Thank you again, Victoria. You’re the best!
D Ballard
Rocket Mortgage & Lorena Banci provide an awesome service for their customers. Itcwas a pleasure working with Lorens. My refinance was so easy & did I say quick...they are the quickest & best mortgage company
Nelson Arrieta Sr.
Well, we did have almos the same experience like somebody else here. First call Jon was great helping my wife and I with the requirements of the mortgage loan. But after that call he did not respond our calls not even the messages that we left him. Anyway, we completed the loan process with another loan banker without positive results. We hope that Jon understands us as well. Thanks
Jon Hernandez
Reply from Jon Hernandez:

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to ...I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the futureRead MoreRead Less

Ronald Reeder
Brandon did a fantastic job and we appreciate everythink he did for us
Den Zel
Carly was awesome! Very responsive and helpful throughout the process. I felt like my needs were always met! Thank you
Lindall Johnson
Shum and the whole rocket team were amazing. The whole process was really easy, and they even came to us for the final signing and closing. Highly recommend!!
Chelsea Schulz
I had a great experience working with Darr. He was highly informative, professional, patient and thorough throughout this process. I feel extremely confident after having worked with him. His professionalism is a strong asset to Rocket Mortgage and I will surely recommend his services to friends and family.
Benjamin Williams
I would like to take a moment to thank the Rocket Morgage team. For they did a splendid job. On the other note Heather Murphy knocked this out the park. From the first day down to the end. Mrs. Murphy displayed consistency, communication and patience. Mrs. Murphy was always available, had no issues getting in contact nor slow response. The first day I called in to talk with Heather, I actually ...I would like to take a moment to thank the Rocket Morgage team. For they did a splendid job. On the other note Heather Murphy knocked this out the park. From the first day down to the end. Mrs. Murphy displayed consistency, communication and patience. Mrs. Murphy was always available, had no issues getting in contact nor slow response. The first day I called in to talk with Heather, I actually spoke to one of her associates. He spoke highly of Heather and informed me that I was in good hands. Also that she was very proficient. I couldn't agree more with his statement. She is definitely an asset to the Rocket Morgage team. My Dad and I couldn't be more happier.Read MoreRead Less
Tracey Tatum
Christopher was great to work with. He always kept me informed of where we were at in the process.