Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Christy Calvin
I greatly appreciate Rocket Mortgage and Ana, especially for the great service. Ana, were so professional and knowledgeable to me throughout my whole process. She answered any questions or concerns that I had. Being this was my time experience, the process went great and fast. Thanks to Ana,
JoAnne Reilly
Marissa was great from the get go-kind, professional, helpful and explained everything. When I had a question I called her or emailed her and she responded in a timely manner. I’ve dealt with Rocket Mortgage several times in the past and have always had a great experience. Marissa was awesome.
Ann Olsen
Thanks Dan! This was the most painless process ever!
Tim Roberts
I am very glad I was able to speak with Kate when I was applying for a loan. She was able to guide me to the best loan option and it allowed me to pay off all of my debts and save a lot of money each month and allow me to put money into savings. I would recommend Rocket Mortgage to anyone looking to use equity in their home to tackle home projects or debt consolidation.
William Norris
Ms. Jessica Godinez-Salas is an exceptional loan officer who went above and beyond to help secure a mortgage plan that met my family finances. My appreciative and outstanding feedback is provided regarding Jessica! From start to finish, Jessica was incredibly responsive and communicative: every detail was handled promptly. Any questions or need for clarification were responded to timely, ...Ms. Jessica Godinez-Salas is an exceptional loan officer who went above and beyond to help secure a mortgage plan that met my family finances. My appreciative and outstanding feedback is provided regarding Jessica! From start to finish, Jessica was incredibly responsive and communicative: every detail was handled promptly. Any questions or need for clarification were responded to timely, thoroughly, and in writing. The entire loan process was smooth and stress-free thanks to her excellent communication skills, and her mortgage market knowledge know how. As a recent widower, Jessica listened to my needs and made my mortgage dream a reality. Thank you, Jessica!!Read MoreRead Less
Kimmy Joseph
He’s BOMB! that’s all you need to know

But if I need to go deeper Hector was amazing! He came highly referred and did not disappoint. He was professional & knowledgeable of the going rates and fought for me to obtain the best rate possible… I’d recommend him 1000 times for sure.
Tina Goodner
Carly is so kind and patient. She is super knowledgeable and helpful. She will walk you through the entire process. Highly recommend her!
Chad Carlson
Fake and Condescending
Very bad experience, finished all tasks and waited a week with no response on scheduling a closing, only to wait for a SECOND "rate jerk" before closing. I have excellent credit and great household income.
Cant wait to get away from Rocket Mortgage, this experience ruined them for me.
Adam Brickert
Reply from Adam Brickert:

Dear Chad,

Thank you for taking the time to leave this review. I truly apologize if there was an opportunity where I could have better assisted throughout any changes that took place, and or provided you with better explanations. As a licensed mortgage banker, it is my top priority to set my clients up for success and create a seamless process. At Rocket Mortgage we take great pride in delivering...Dear Chad,

Thank you for taking the time to leave this review. I truly apologize if there was an opportunity where I could have better assisted throughout any changes that took place, and or provided you with better explanations. As a licensed mortgage banker, it is my top priority to set my clients up for success and create a seamless process. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. It is never my intent to leave any of my clients feeling this way. Please let me know if there is anything I can do for you in the future, it will be my pleasure to assist if given the opportunity.Read MoreRead Less

Gary Elkins
What can I say.... She did a great job
Eugene Morgan
As a first time mortgage customer Cass went above and beyond his duties. He took time to explain everything in detail and was available anytime I had a question. I was a little nervous at first but he guided me through the entire process. I definitely recommend him and would pass his card on to anyone looking online.