Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Scott was great to work with. He was timely in calling back to answer our questions and kept things moving along smoothly.
Dennis Bryan
Thanks Rocket, the closing process was very smooth and easy. I highly recommend Aaron and the Rocket Mortgage Team.
Cecil and Linda Johnson
Heidi was very attentive and always available to answer any questions or concerns we had during the process. She was always kind and professional. We are grateful that she was there to guide us along the way.
Sharon Hallihan
Dany was very helpful and always responded to calls or texts. I am having a major surgery soon and he did everything he could to move the process along so we could close before that. We were very pleased with Dany.
Linda Collins
Allen is pleasant, extremely knowledgeable and easy to work with! He made the entire process easy from his first contact. even though he was preparing for a family trip he never made me feel rushed. First call he told me what to expect and when and everything he said was spot on. would and will recommend him to anyone with no hesitation. Thank you Allen!
William Smith
Mark was a true professional, answered all my concerns, provide updates, I'm very happy with the way he did our business
Heather Bell
Tyler's great, he's friendly and knowledgeable. He helped me consolidate debt into a refi and set me up to save thousands on interest.
Bee Green
Dominic started great with constant communication. As the process progressed, the only time I heard from Dominic was when I reached out to him. This was far different than my previous experience with Rocket Mortgage.
Had the communication been better and initiated to provide me updates, he would have received 5 stars.
Dominic Rushing
Reply from Dominic Rushing:

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and ...Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trustRead MoreRead Less

Dave Frayer
He kept me informed and answered all my questions.
Julie Lucas
Jason was super helpful! Steered us in the right direction and made the process quick and easy! Would highly recommend him!