Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Angie Young
Patrick was wonderful, caring, patient, and knowledgeable. He took time to explain to me what would happen and worked things a couple of different ways to see what could be done. I was very impressed by the way he showed he cared about the situation.
Linda Cox
KJ was fantastic! So helpful! Stayed with me, walking me through so many steps. He was kind, caring, extremely knowledgeable, just the best! I told him he deserves a raise for everything he did for me. Would highly recommend him to anyone!! Thank you KJ!!
Joanne Dudas
Jacob was very professional, was very patient and made the process easy. I want to thank him for being so helpful during the entire process.
Thomas Perini
Mark is very knowledgeable and made this entire process quick and simple. I highly Mark and recommend Rocket Mortgage.
Luis Gomez
My experience with Jon was fantastic, very professional and helpful in my process for closing my loan. Very clear for fallow all the steps. Thank you very much
Dianna Spivack
Mark listens and then takes action. He is very knowledgeable and helps the principal calm down!! The entire process was very quick and informative.
Stephen Earls
Oh boy, this man Kennen, just knows how to make you feel better about working and staying with Rocket Mortgage. He knows how to ask probing questions to get you the best option. That's what an awesome agent can do, and he did it for me. I will continue doing business because of him!
Terence Woodard
Mike provided exceptional services. His thorough questioning and expertise were truly impressive. His exceptional skills and efficiency are truly a gift. He managed to close the deal in record time, for which I am incredibly grateful. I will definitely be utilizing him again when it’s time to close on another mortgage loan with Rocket Mortgage. I would definitely recommend my family, collegues, ...Mike provided exceptional services. His thorough questioning and expertise were truly impressive. His exceptional skills and efficiency are truly a gift. He managed to close the deal in record time, for which I am incredibly grateful. I will definitely be utilizing him again when it’s time to close on another mortgage loan with Rocket Mortgage. I would definitely recommend my family, collegues, and friends God bless!Read MoreRead Less
Wioletta Januszyk
Mark is knowledgeable and always available to answer any questions. Thank you Mark for making this process a breeze.
Michael ANDRADE
Not even a week after closing, received an offer of 4.99% with Rocket. Not happy about this whatsoever. I feel we should have the option of converting our loan to a 4.99% interest rate.
Jack Backhaus
Reply from Jack Backhaus:

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can, at the time the loan is originated. Unfortunately we are not able to change a rate once the loan closed and I do apologize if I did not approach this subject prior to closing. If I can do anything else for you please ...Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can, at the time the loan is originated. Unfortunately we are not able to change a rate once the loan closed and I do apologize if I did not approach this subject prior to closing. If I can do anything else for you please let me know.Read MoreRead Less