Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Kody Burton
I can’t say enough good things about my experience working with Essence! From the very beginning, she made the mortgage process smooth and stress-free. I was initially nervous about getting approved for a mortgage, but Essence guided me through every step with patience and expertise. She took the time to explain all my options, answered every question I had (no matter how small), and worked ...I can’t say enough good things about my experience working with Essence! From the very beginning, she made the mortgage process smooth and stress-free. I was initially nervous about getting approved for a mortgage, but Essence guided me through every step with patience and expertise. She took the time to explain all my options, answered every question I had (no matter how small), and worked tirelessly to make sure everything was handled promptly.

What really impressed me was how proactive she was — she anticipated potential issues and had solutions ready before they even became problems. Thanks to her dedication and hard work, I was able to secure approval for my mortgage without any last-minute surprises.

Essence truly cares about her clients and goes above and beyond to make sure they feel supported and informed. I couldn’t have asked for a better experience — if you’re looking for someone who will genuinely have your back throughout the mortgage process, Essence is the one to call! Highly recommend!Read MoreRead Less
Gwendolyn
OUTSTANDING! AWESOME! INCREDIBLE! Jill is the BEST of the best. She provided top notch customer service to us throughout the entire mortgage application process. Your professionalism and expertise are unsurpassed. Thank you for making our refinancing process simple and stress free. From start to finish it only took eight days to final approval. Thanks again for your hard work. Much appreciated!
Alfredo Batista Chacon
I want to give high praise to Stevan, for his professionalism, helpfulness, and diligence throughout the entire recruiting process. He was there every step of the way, ensuring a smooth and seamless experience.
Deann D'onofrio
Nolan was kind and energetic, he was engaged and made himself available all the time (I don't think this guy sleeps!) He was helpful, reassuring and solved any issue and answered all questions within minutes or hours. He is an absolute star in customer service and I am so thankful that I had the chance to work with him!
Clinton Mims
Justin was right on top of things! I was having some problems with the automated system and all the other people which seem to be kept dropping the ball. I called Justin he took care of the problem that day and immediately I was on my way to my closing. He is an awesome guy and knows his job thank you Justin
Nadine Villafranca
Malik has assistance us through our refinance in so many ways. He has gone above and beyond, explain things to us, interacted on our behalf to get things resolved so we can close on time. I highly recommend working with Malik.
Michael Clark
I contacted Jennifer in Oct of 24. After talking I had decided to wait till the new yr.
Jennifer was very friendly, professional & knowledgeable. Such a great help with the loan process,
It was almost to easy. Being able to text or call was the best, very helpful l.
I highly recommend anyone using rocket mortgage go through
Jennifer Gapasin
Cesar Palma
El mejor ajente gracias x su esfuerzo y travajo lo recomiendo al 100%
Evert Anderson
He was the best. Almost like meeting with a long list friend. All Rockeg people were the best.
Lena
We can not say enough good things about Tiffany. She's so amazing. Tiffany was kind, patient, understanding, and extremely knowledgeable. Tiffany deserves a huge raise, because she loves her customers and her job and it shows!! We will recommend Tiffany and Rocket Mortgage to all of our friends and families.