Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Daniel Goins
Robin was excellent from day one through the closing. She was always available when we had questions, and was precise and correct in her responses. I Highly recommend Robin!
Denise White
Daniel worked with me to get the debts I wanted paid off. He was very knowledgeable, kind and professional.
Rena Petrashko
Highly Recommend Dan, he was friendly, knowledgeable, efficient and was instrumental in smoothing out concerns. Thank you, Dan
Sheryl Rogel
Abe's professionally friendly nature, his knowledge, and clear communication gave me assurance and confidence to procede with my loan application. His follow through is exceptional.
Bob P
Nelson was cordial and knowledgeable and very professional. He always had a ready answer to my questions, and made the whole process seamless. My experience with Rocket, and Nelson in particular has always proven to be efficient, professional, and easy to work with. Great company, and great employees.
Alvin Waite
Jenna is the best in the business 10-10 I do recommend.
Marc Graham
Ryan was amazing, very informative and trustworthy
Jim Trimble
Jacob was professional, knowledgeable and friendly. He understood our needs and made it happen. Thanks, Jacob!
Evelyn Watson
I'm giving Bryan 5 stars because he inherited me from someone else who had made promises that weren't being kept. He tried thru out our interactions to get the answers I needed but when a department of Rocket thinks it's right and the customer is wrong, they do not make it easy on the customer to have to prove it or themselves to accept it.
I wonder if Rocket listens to all those recordings to ...I'm giving Bryan 5 stars because he inherited me from someone else who had made promises that weren't being kept. He tried thru out our interactions to get the answers I needed but when a department of Rocket thinks it's right and the customer is wrong, they do not make it easy on the customer to have to prove it or themselves to accept it.
I wonder if Rocket listens to all those recordings to hear how some of their people talked to me?
Over three months because they kept switching me to other people and the explanations had to start over. When Bryan did become involved, he stayed with it to the end, trying to find the right people to fix the errors on paperwork but it took over 3 months. I do credit him with finding Cody D. who worked for 2 days, nonstop, to get us finally closed with the correct papers. They were faxing papers as we were sitting at the closing table.
I still have questions if everything was done right about my deeds and haven't found the right person to answer them. A man did call when I expressed this fact on another survey, but he didn't have a clue what I was talking about, and I was just too tired over the whole ordeal to start explaining it to him.
So Bryan you get 5 stars, you stuck with it and we finally closed.Read MoreRead Less
Yvonne Evelyn
It was outstanding working with Lionel. He was consistent in his communication and his attention to detail. He appropriately probed to uncover my needs and assisted me throughout the process. Thank you for your attention to detail and helping me with my needs. He worked hard and was diligent in getting me what I wanted and needed. Thank You, Lionel for all your help.