Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Michael Barnes
Marc did a wonderful job working with us and made everything very easy to accomplish. I honestly wasn't quite sure up front if we were going to be able to make it work but Marc managed to find a way and now it's our job to work the rest of it out from here.
Irene P
Darren was professional, respectful, and very knowledgeable about the HELOQ loan!
Janet Tomlin
Giovanna was wonderful to working with. She’s very knowledgeable and made the entire process simple and easy.
wendy74ride
Rod was super friendly and worked with us great. From beginning everything was clear and I was kept informed. He listened and wanted to understand our needs. Appreciate all his time!
Raymond Greenlee
Appreciate Natalie’s customer service care, expertise, and professionalism. More specifically her kindness, timeliness, and work ethic.
Darryl Mitchell
Whitney was great. She gave me candid feedback on my refinance situation and was easy to get in touch with throughout the process.
Janine Fisher
Professional, knowledgeable and kind.
Thank you
Integrity Woman
Danielle was awesome!! I absolutely love Rocket because they get the job done ASAP! Rocket is the best mortgage company around.
Ron duquette
Very disappointed. We were told it would take 2 weeks but it got drug out to 5 weeks. Our first closing failed video dropped and notary working from home had a child screaming. Completed closing then were informed we won’t receive disbursement until next week. Unacceptable
Jerry Esquible
Reply from Jerry Esquible:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Lisa Forster
I called Rocket to discuss an email offer I had received. I spoke with Kyle and he told me about a different offer that could really help me. Throughout the loan process he was patient, friendly, and kind. I could not have asked for a better experience!