Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Vicki Graham
Maryana had answers to all my questions, helped me when I didn’t know how to do something. I felt like she was a friend!
Scott Lautigar
Ryan was the most respectful, courteous and professional person I have ever dealt with in buying or refinancing a house. He gets back with you on any email you send him or calls you back if he misses your call. He went over and beyond the call of duty for me. He definitely deserved this rating!!!
喜助 浦原
I was very frustrated and ready to cut ties with the Rocket due to my initial experience. I had decided to move on.

I'm glad I didn't. Jackson reached out and was able to completely change my experience. He is very professional and yet personable at the same time. He has a deep level of experience.

He listened to and addressed every concern I had a long the way. No fluff, just straight answers and ...I was very frustrated and ready to cut ties with the Rocket due to my initial experience. I had decided to move on.

I'm glad I didn't. Jackson reached out and was able to completely change my experience. He is very professional and yet personable at the same time. He has a deep level of experience.

He listened to and addressed every concern I had a long the way. No fluff, just straight answers and results. No talking over me or giving the impression he was trying to just get through it.

You'll be lucky to get the chance to work with him.Read MoreRead Less
Lisa Smitherman
Maryana it was great from my first meeting with her until the end, she was very thorough. She follows through, and she was able to answer all of my questions even through my frustration with the process. She is completely professional.
Reginald miller
Mrs. Nikki was a great help from start to finish. Made the process with less stress in a most positive way. You all got a keeper indeed. And most of all . She is definitely dedicated to our job, customer service, and time. Would definitely recommend Mrs. Nikki, and the Rocket Mortgage Family
Melissa K Hunter
Kevin was awesome!!! He is very professional, knowledge and helpful! This was the easiest lending process we’ve ever had. I highly recommend Kevin and the entire Rocket team!
Robert Nottoli
We had a great experience working with Olivia. She is easy-going and personable, yet professional and efficient. She listened to us, and worked diligently to address our concerns and answer our questions. Olivia was extremely responsive replying by email or calling during evening hours and even weekends. Olivia made the long process relatively easy and enjoyable.
We would highly recommend Olivia to...We had a great experience working with Olivia. She is easy-going and personable, yet professional and efficient. She listened to us, and worked diligently to address our concerns and answer our questions. Olivia was extremely responsive replying by email or calling during evening hours and even weekends. Olivia made the long process relatively easy and enjoyable.
We would highly recommend Olivia to anyone pursuing a Rocket Mortgage loanRead MoreRead Less
Kaira Chavez
If you are looking for someone that has patience and explains everything with detail, Chris is your go to! He has been nothing but amazing throughout my experience in refinancing my home! He gives his professional advice to benefit you! I would recommend Chris to anyone I know! Thank you Chris!
Wilson Davis
Bob Luker did an excellent job shepherding us through the refinancing process. We had multiple questions and needed lots of data to be certain this was a good decision. Bob was patient and didn't hesitate to answer our many questions and provide straight forward responses. We highly recommend him.
Chuck Curry
Renee was very helpful and accommodating. I would happily consider Rocket for future financing needs based on the experience I had working with her.