Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Robert Stepeck
Joe really helped with my mortgage - made it fast, easy and seamless.
AAFD 128
Beware!!! What started out great turned into no answers and multiple hidden charges as well as interest rate changing even after signing lock in documents. As soon as you start questioning charges, communication becomes less. Also be smart and print out every documment you sign. Went back to look for docs that I signed online and they have all disappeared.
Anthony Russell
Reply from Anthony Russell:

Dear Daniel,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Daniel,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

James Wink
A Lifesaver in the World of Finance We had nearly given up hope—multiple lenders had turned us away, and the path forward looked impossible. Then we found Nik Zemla, and everything changed.

Nik is a rare kind of professional: resilient, creative, and deeply committed. As a Triple Crown Banker, his expertise isn't just impressive—it’s life-changing. He never gave up on us. Through persistence and ...A Lifesaver in the World of Finance We had nearly given up hope—multiple lenders had turned us away, and the path forward looked impossible. Then we found Nik Zemla, and everything changed.

Nik is a rare kind of professional: resilient, creative, and deeply committed. As a Triple Crown Banker, his expertise isn't just impressive—it’s life-changing. He never gave up on us. Through persistence and insight, he navigated our complex situation and secured a home equity loan refinance that others wouldn’t even consider.

Thanks to his dedication, we were able to reduce our debt and regain hope—not only for financial stability today, but for the dream of full freedom tomorrow.

If you’re looking for someone who combines strategy with heart, who treats your challenge as his mission, Nik Zemla is that person. We can’t recommend him highly enough.Read MoreRead Less
Kensi Weir
Zach was very helpful and thorough in explaining answers to my questions. Truly appreciated his assistance today.
Jim Burritt
Jacob has been great to work with. We have completed two mortgages with him and he has been helpful, competent, fun to work with and an ultimate professional.We will seek him out again should we need another mortgage or refinance.
David Scular
Dragged their feet on the closing which still has not happened. They lost and misplaced papers at no fault of ours and now we are likely getting dinged for a late payment to our previous mortgage company. Lesson learned.
Ryan Craven
Reply from Ryan Craven:

Dear David,

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client ...Dear David,

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-373-0821 if you would like to discuss this further.Read MoreRead Less

krista svedberg
Zach was incredible to work with. He was professional kind, courteous, and walked me through the process absolute patience. He was so helpful and yet again Rocket Mortgage and their representatives came through when I needed assistance. I would continue to work with them and Zach anytime! Thank you Zach for a wonderful transaction.
Alexis Greene
Amanda was exceptionally helpful and attentive throughout the process. She provided me with several options to consider and took the time to ensure I was well-informed. I look forward to the opportunity to work with her again in the future and will gladly refer her to others in similar situations.
Tyler
This guy is top notch. Seamless process, no games, no tricks, he knows his stuff. I walked into this process hesitant, and he walked me through it easily. Not one hiccup through the whole process.
Jerrell Jordan
Kevin is extremely knowledgeable and answered some concerns I had and made my wife and I feel like a heavy weight was lifted off our shoulders. We love Kevin and Rocket Mortgage..The Best !.Thank you so much