Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Robert Lozenich
Blake was just amazing he really worked so hard to get our loan done as fast as possible and with as little of a hold up as he could we would highly recommened him to anyone
Aaron Betts
Geoff has been awesome with the refinancing of our home. No matter the time of day Geoff always replied back by text or email even called a few times just to make sure our questions were answered. Geoff was straight forward on what he could do for us and the time frame it would take, no hidden black tape with this guy.
Debra Pace
Sarah is a pleasure to work with. She is knowledgeable, professional, patient and kind. It is unfortunately rare these days to find someone with a combination of all of these traits that are much needed when dealing with the public. You are blessed to have her on your team!!! Thanks, Sarah!!!
Jose Alicea
Parker is consummate professional. He laid out the benefits of a second mortgage and provided figures in order for me to make an informed decision. There was no pressure and he made the process seamless. Parker is very polite and considerate.
Bliss Roy
Exceptional service! Fast, friendly, knowledgeable, supportive, goes above and beyond!
James not only provided a great product he also educated me about my options and the process using language I could easily understand. Above all, HIS SERVICE is the reason I am a repeat customer. I wholeheartedly trust his advice and guidance.
God sent!
Sandra Valentine
Ana was an absolute pleasure to work with. She consistently demonstrated professionalism and a deep understanding of her field. Her extensive knowledge and expertise were evident in every interaction, and she always took the time to address my questions and concerns thoroughly. Moreover, Ana's commitment to providing excellent customer service made the entire experience seamless and enjoyable. Her...Ana was an absolute pleasure to work with. She consistently demonstrated professionalism and a deep understanding of her field. Her extensive knowledge and expertise were evident in every interaction, and she always took the time to address my questions and concerns thoroughly. Moreover, Ana's commitment to providing excellent customer service made the entire experience seamless and enjoyable. Her responsiveness and willingness to go the extra mile truly set her apart.Read MoreRead Less
D-House Schultz
Lisa is a very personable and professional Loan Officer. During 1st contact she talked to me and not at me, she listened and didn't pre-judge or had boilerplate answers to questions (as she most likely has heard them all) for she answered the questions I had for those questions and didn't talk around them. It did take several conversations before I was ready ahead with the loan, and at not time ...Lisa is a very personable and professional Loan Officer. During 1st contact she talked to me and not at me, she listened and didn't pre-judge or had boilerplate answers to questions (as she most likely has heard them all) for she answered the questions I had for those questions and didn't talk around them. It did take several conversations before I was ready ahead with the loan, and at not time did she push me into making a decision. She talked to me (without selling me) about the Pro's and Con's on getting the loan and let me take me time in making the decision and only called to check in on the dates we had discussed for her to do so. All the way through she kept me update on the progress of the loan process and checked to make sure that information was correct (and didn't assume what I wanted or what she thought was best for me) as she always contacted me (call, text or email) to make sure on what we talked about before final submission. If the need ever presented itself that I would have to go through this experience again, I would surely hope it was with Lisa.Read MoreRead Less
Ken Peters
Very helpful, very responsive, and was patient with my many questions
Judith Byrne
I had not even thought about a 2nd loan until Sara contacted me. She really was a calming person to deal with. She explained how consolidating my credit card debt would be an advantage for me. I was not ready to commit to a 2nd mortgage and said I needed some more time to think it over. The absolute best thing about Sara is that she is NOT at all pushy. She gave me the extra time that I asked for ...I had not even thought about a 2nd loan until Sara contacted me. She really was a calming person to deal with. She explained how consolidating my credit card debt would be an advantage for me. I was not ready to commit to a 2nd mortgage and said I needed some more time to think it over. The absolute best thing about Sara is that she is NOT at all pushy. She gave me the extra time that I asked for and then answered all of my questions. Of course, I kept thinking of more questions and contacted her multiple times. Sara always got right back to me and answered everything I asked, even if I kept asking the same thing over and over because I was confusing myself.
Sara is a really down-to-earth person. We shared a few laughs along the way to the conclusion of everything that needed to be done.
Sara is a great member of the Rocket team!Read MoreRead Less
Jared Dickson
Roman was great to work with. The process was quick and we understood what was needed at every stage.