Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Wendell Welch
I appreciate how smooth this went and I like the blending of online and in person application process. I was kept informed of the progress and status of my loan and any questions I had, were promptly answered.
Joel Pena
Unfortunately, we were able to talk with Chris only a few times; we hoped he would be the person to help us throughout the process! He was just so friendly, courteous, and helpful, but we understood that each step would be handled by a different department.

Chris was very knowledgeable and made us feel very comfortable with the process, as we are seniors, and sometimes the tech part of the ...Unfortunately, we were able to talk with Chris only a few times; we hoped he would be the person to help us throughout the process! He was just so friendly, courteous, and helpful, but we understood that each step would be handled by a different department.

Chris was very knowledgeable and made us feel very comfortable with the process, as we are seniors, and sometimes the tech part of the process required him to put us at ease, guiding us slowly and calmly.

We hope Rocket takes note and gives Chris a BIG promotion! Thank you wholeheartedly, Chris!Read MoreRead Less
Maryann Ruiz-Heard
Mark was great from start to finish. He was thorough, professional and was able to get everything wrapped up for my refinance loan in under two months.
Paul Gard
Thank you Austin for helping us get through the approval process and following up to confirm everything went as smoothly as possible.
Steve Kinnaird
Very knowledgeable and thorough from start to finish. Helped me find ways of obtaining the needed documentation. Highly recommend Amelia and Rocket Mortgage.
Carlos Pena
Raul thank you!!!
Is one of the best helping people with refinancing and mortgage.. loans
Plus AAA... very professional
Kitty Hunter
If I could give Cody 10 stars I would. He was attentive, patient and extremely responsive, even after hours. We were able to fund the loan in record time, and he even got a glowing review from my Realtor as one of the best lenders she's ever worked with. Thank you, Cody, I agree, you ARE the best!
David McMasters
I wanted to thank you for sticking with it.  I'd actually given up on getting this loan, but you didn't and now here we are.  It will be nice to have the loan serviced by one company and with the added benefit of having new offers available if/when interest rates drop.
Milton Jones
I recently had the pleasure of working with Kate Mintz on my home loan application for debt consolidation, and I couldn't be happier with the experience. From the very beginning, she was incredibly knowledgeable, professional, and attentive to my needs. She guided me through every step of the process, ensuring that I understood all the details and felt confident in my decisions.
Thanks to Kate ...I recently had the pleasure of working with Kate Mintz on my home loan application for debt consolidation, and I couldn't be happier with the experience. From the very beginning, she was incredibly knowledgeable, professional, and attentive to my needs. She guided me through every step of the process, ensuring that I understood all the details and felt confident in my decisions.
Thanks to Kate Mintz's expertise and dedication, my application was successful. I highly recommend her to anyone seeking a reliable and supportive home loan expert.Read MoreRead Less
Ellen Kowalski
I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover ...I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover all the closing costs, and receive more cash out than if he had simply stuck to the "round number" I initially asked to borrow… all without exceeding my target monthly payment. Jim patiently walked me through all the numbers in the pre-application worksheet so I had a very clear understanding of how his estimate compared to a competitor (the credit union to which my husband and I belong). Jim even negotiated on my behalf to get Rocket's closing costs to match the competitor's terms. The last factor that clinched my decision to go with Rocket was the time to closing, which he said could be as soon as 3 weeks. True to his word, we closed the loan exactly 21 days from the day we signed the application. Rocket Mortgage offered more value, and then delivered on every promise.

Rocket’s business model is outstanding, with a web interface that makes a complicated process extremely easy to follow. Not once did I wonder whether there was something I needed to do or where we were in the process. All I had to do was log in and look for my outstanding tasks. Green check-marks told me at a glance whenever my part was complete. Their communications via email and text message were timely and never so frequent as to be annoying. What really surprised me is that - amid all the automated communications and digital efficiency - this experience never felt impersonal. That’s definitely due to Jim’s quick responsiveness. I appreciate the many ways in which he provided answers, reassurance, and the warmth of friendly human connection. Kudos to both Jim and Rocket for reminding me what excellent customer service looks and feels like. 

I am happy to recommend Rocket Mortgage, and specifically Jim LaFontaine, for a worry-free lending experience.Read MoreRead Less