Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Henry Palmer
Working with Payton was a great experience. She was very professional, efficient and knowledgeable. She was always prompt with her updates and follow-up phone calls and emails. We look forward to working with Payton in the future.
Omar Walker
Great to work with. Awesome communication
Jacob Clevenger
Excellent team. Everything went very smooth. I’ve had numerous mortgages and refinancings. This one was a VA refinance and it went extremely well and no issues. The team stayed on top of things and communication was excellent.
Andy Wlasniewski
Kris was on top of the steps and made everything run smoothly. Great rep and I'd happily deal with him again.
Anastasia Kariuki
Mursal appears to be highly knowledgeable; however, she has very poor character and lacks integrity in her business dealings. I would not recommend her.
Mursal Louf
Reply from Mursal Louf:

Hello,

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations ...Hello,

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-782-8714 if you would like to discuss this further.Read MoreRead Less

John Louf
Mayra is very dishonest, I would not recommend her.
Mayra Barocio
Reply from Mayra Barocio:

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at ...Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-373-4576 if you would like to discuss this further.Read MoreRead Less

Paul Schoen
After initial talks with Grace, I found her to be very patient with the many questions I asked, and feel Grace is the consummate representative for Rocket Mortgage. She easily made our decision to refinance our current mortgage with Rocket Mortgage a welcome choice.
Lissetth Jarquin
Adam has been the perfect blend of a true professional and a caring friend. He answered all of my questions and concerns in a timely manner. He directed me through the process every step of the way. He even called after the closing to ensure I didn’t have any questions that needed to be addressed and reviewed my payment amount and date with me. He was fantastic and I am glad he will be my contact ...Adam has been the perfect blend of a true professional and a caring friend. He answered all of my questions and concerns in a timely manner. He directed me through the process every step of the way. He even called after the closing to ensure I didn’t have any questions that needed to be addressed and reviewed my payment amount and date with me. He was fantastic and I am glad he will be my contact person for the life of the mortgage.Read MoreRead Less
Deborah Pursel
Wow! Lyndsey, WE DID IT! Thank you so much! We are so thankful for you. You made our refi experience so smooth and easy. You were always there to see it through no matter what. The customer support is truly the BEST!
Ken
Travis was very friendly and helpful.