Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Kyle Brescher
Mr. Neal showed compassion, adaptability and a genuine commitment to my loan process. Only 19 days cradle to grave to close on my cash out refinance.
Richard Sytnik
he helped us through the mortgage process very professionally. Easy to get in contact with and made the whole loan refinancing process easy.
Bob Austin
Bob did a great job navigating me through all the required paper
work, and did it in a very professional and yet friendly manner. It was a pleasure doing business with him.
Heath Mccall
Great to work with. Lizbeth made the process very easy and accommodated our every need
Angela Martin
Jeffrey was wonderful to work with. He answered all of my questions and concerns. He explained different scenarios that we could go with and if I didn't understand the 'jargon', he was very courteous. If I am asked who I would recommend if someone needs a mortgage expert, Jeffrey will be my answer. Thank you to Jeffrey, Kelly and Shannon.
Rosita Diesman
Up to the closing day, Justin was doing an excellent job. Alas, then everything went down hill. My application was started on March 18 -- that was day my credit report was checked. Closing was on March25 (a Tuesday) and on MONDAY, MARCH 24, Justin should have CHECKED THE CREDIT REPORT THAT DAY! Then it would have been seen NO PAYMENTS WERE DUE TO MY CREDITORS. The worse was to become!! Checks to ...Up to the closing day, Justin was doing an excellent job. Alas, then everything went down hill. My application was started on March 18 -- that was day my credit report was checked. Closing was on March25 (a Tuesday) and on MONDAY, MARCH 24, Justin should have CHECKED THE CREDIT REPORT THAT DAY! Then it would have been seen NO PAYMENTS WERE DUE TO MY CREDITORS. The worse was to become!! Checks to the creditors supposedly due money were sent to me TO TAKE CARE OF. The instructions on how to do that WERE WEIRD. One of the so-called creditors (Wells Fargo) sent two payments to Chase (I complained & Wells Fargo issued a stop payment (claiming I REQUESTED IT) and W-F issued the STOP PAYMENT to US BANK!!! I spent two hours on April 1 trying to settle this STUPID ACTION. Instructions said ALL CHECKS HAD TO BE MAILED -- NO PERSONAL DELIVERY!! Well, US Bank & Wells Fargo are less than a mile away. Now, all of this hassle could have been avoided had the loan officer, Justin Roberts, had simply checked the Credit Report THE DAY BEFORE CLOSING. Then everything would have gone smoothly. A look at the credit report would have solved a lot. A simple thing. A simple check would have made the entire transaction a very smooth thing.Read MoreRead Less
Justin Roberts
Reply from Justin Roberts:

Dear Rosita,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. We value each client and would hate to see you walk away. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. Please let me know if there is ...Dear Rosita,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. We value each client and would hate to see you walk away. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Kerri Frezza
Kevin it made it happen very professional and helpful. Thank you Kevin
Dac Ho
Stephen was professional, patient, and responsive throughout the entire process. Truly appreciate his support from start to finish. Highly recommend!
Velma Chapman
Laurent is very knowledgeable of the process. He explained all of my options and was very patient with me. He made my experience very easy and clear. Very professional.
John Lewis
Cass, what can I say, knowledgeable, Personable, goes the extra mile, kept everything going smoothly. I would recommend him to anyone I know in need of a mortgage, he was understanding of our needs, empathetic and ultra professional. Rocket is lucky to have him and anyone using him would be too.