Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Richard Scalera
Very Pleased with Abe's patience and his quick responses when I needed help from him. Stays with you right through the process which pleased me! Rocket Mortgage does it right.....very little stress!
David Fisher Fitzgerald
Yes I worked with Chat Evan from Rocket Mortgage. He helped me a great deal. Smooth and easy to talk to and everything worked out perfectly. Thanks Chad
Chris Spears
Lien was pleasant to work with on our refi and presented us with enough options and information to make our best decision.
Nancy Gomez
Kevin knew exactly what I needed in terms of my loan and did everything he could to meet our request. He is very professional, works efficiently, and is extremely responsive. I truly appreciate his dedication and highly recommend him!
Michael Jenkins
What can I say, that everyone else hasn't? Matt made it a great experience and I felt like I was being taken care of without any worry. He's personable, yet very professional and went the extra mile to make sure everything worked out. Thanks Matt.
Matt Opland
Very helpful throughout the process
James Clarke
Jason and everyone that helped me at rocket mortgage performaned outstanding service.
Frank Van Skoyck
Absolutely a great experience. Professional, patient and friendly. Quick to respond and helped immensely in streamlining my journey. I’ll Highly recommend Justin to everyone in my circle looking for a loan and a similar experience.
Cheryl Beauchaine
Ethan is very friendly, knowledgeable, and professional. He takes the time to listen to you, answer any questions, and to help you understand the process. It has been a pleasure working with Ethan. He is truly an asset to Rocket Mortgage. I would definately recommend working with him. The total process was very smooth and completed in a timely manner.
L Adderley
I worked with Maggie to close my home equity line of credit. She made me feel like I was taking up her time and asking to many questions. I found her overly aggressive even if her tone was not. I was deciding between refinancing my full mortgage or just the home equity line but first I needed to get the home appraisal to be able to know what my options were so I could make a decision. Well, the ...I worked with Maggie to close my home equity line of credit. She made me feel like I was taking up her time and asking to many questions. I found her overly aggressive even if her tone was not. I was deciding between refinancing my full mortgage or just the home equity line but first I needed to get the home appraisal to be able to know what my options were so I could make a decision. Well, the appraisal came back on Friday after hours and I call Maggie on Monday. (I had to call her) Come to find out, she had already sent my mortgage to Close without talking to me so then I had to wait 24 hours before they could send it back to be edited. Then when we finally agree on the package like I wanted it, with “no points”, she sends me the loan disclosure “with points” So I have to call her back. That’s when she tells me that I was asking to many questions and that she had already gone above and beyond for me so if I wanted, someone else could help me…. I was flabbergasted, like this is a big decision for me and she was acting like I was bothering her. It’s not my fault she kept trying to charge me points. Its not my fault she kept sending disclosures that did not match our conversations. I was about to just drop it all until her Sr. Director; Jesse had to get on the call and take over for her. In that one call he got it all take care, sent me the correct disclosure and I got to schedule my closing. If it was not for Jesse, I would have gone to another lender. I would not recommend Maggie at all, I hope someone listens to the calls I had with her and that she gets the training she needs.Read MoreRead Less
Maggie Herrinton-Cox
Reply from Maggie Herrinton-Cox:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less