Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Katie Gray Alexander
Carly was professional and very knowledgeable. She made sure I knew where to find documents she would need and worked quickly to find a loan that would meet my needs. She was friendly and made me feel comfortable. 5 star service!
Jane Clevenger
I want to express my heartfelt gratitude to Shauniece Wilson, a loan agent at Rocket Mortgage, for her expert guidance and professionalism in helping me navigate the unfamiliar process of applying for a home equity loan. With patience and grace, she answered my countless questions, always bringing her wonderful sense of humor into the conversation. I never imagined that I would find laughter in ...I want to express my heartfelt gratitude to Shauniece Wilson, a loan agent at Rocket Mortgage, for her expert guidance and professionalism in helping me navigate the unfamiliar process of applying for a home equity loan. With patience and grace, she answered my countless questions, always bringing her wonderful sense of humor into the conversation. I never imagined that I would find laughter in such a stressful process, but thanks to Shauniece, I truly did. Her updates became something I looked forward to, making the journey not only manageable but unexpectedly enjoyable.Read MoreRead Less
Andy Sorgea
Mike was amazing. Very responsive, patient with my questions, followed through on everything.
Tom Walsdorf
Max was very helpful and knowledgeable.
Brett Clark
Jason has been an excellent loan agent for me from our first contact to our most recent! He was able to help me find the best zero closing cash out refinance available to me at the time so that I could cover some bills, reduce my debt, and still have some funds remaining to handle some much needed renovations. He is informative, efficient, and thorough, all traits that I value the most in a loan...Jason has been an excellent loan agent for me from our first contact to our most recent! He was able to help me find the best zero closing cash out refinance available to me at the time so that I could cover some bills, reduce my debt, and still have some funds remaining to handle some much needed renovations. He is informative, efficient, and thorough, all traits that I value the most in a loan agent.
I first connected with him months ago when he reached out about the possibility of a refinance, and I told him at present I wasn't interested, but that I would save his contact info. Am I ever glad I did! We were able to get from our first conversation April 18 to final closing scheduled by May 12! And that with an FHA loan and all of its additional requirements! He even worked with me when I requested that we shuffle some of the pay off balances to work more in my favor for cash out versus pay down, while still keeping my DTI in range.
I would readily recommend Jason Christensen to anyone shopping for a painless and productive experience with refinancing through Rocket Mortgage!Read MoreRead Less
Shaun Mese
Shauniece was very responsive and helpful throughout my entire loan process. Even checking in to see if I had any questions while we waited for certain steps to be completed. Overall a pleasure to work with.
Victor Horn
Michele was great. Friendly and very knowledgeable. She was very prompt, easy to get a hold of and professional. Thanks to her and her team!
Mike Howard
Shannon exceeded all expectations. My interactions with her were always pleasant and always helpful. She worked really hard to resolve a problem but was overruled by corporate. I highly recommend her and Rocket for loan need resolution.
Mike Howard
Sue Pisanelli
Matthew Parker was a great hand holder for me. He guided me thru the process with skill and ingenuity to find a successful path to helping solve my financial questions. When I was ready to give up and said, " Is this really going to work?". The mortgage came through and things are better. Thank you Matthew Parker!!
Nick W
It is unbelievable how easy it was to work with Jeff. He is a true professional and very knowledgeable. While talking with him it was like I was talking with a friend and he always made himself available if I had a question. I have never had an experience quite like this involving any kind of financing of anything. PAINLESS!!!