Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Margaret Decker
Ameer is very knowledgeable and was like talking to an old friend. I was overwhelmed by previous mortgage companies and he put me at ease and helped me through the whole process. I hope you all are compensating him well.
Melissa Zarra
Markus was great! He was very knowledgeable and helpful throughout the entire process. I highly recommend him.
Debra Grant
Was very pleasant and courteous to my husband and I. He helped us all the way through the process of the loan, he answered all of our questions and if he didn’t have the answer he got it. He was always willing to answer our calls or emails “ASP”, we are very please with the service we received from Jim, thank you so much!
James Derrington
We’ve used Rocket Mortgage for four deals now, but unfortunately, their standards seem to have declined. Adam, who is supposedly well-versed in the mortgage industry, showed a concerning lack of understanding when it came to business tax returns—especially interpreting depreciation, liabilities, and other key aspects of self-employed income. While we did get the deal done, it required escalating ...We’ve used Rocket Mortgage for four deals now, but unfortunately, their standards seem to have declined. Adam, who is supposedly well-versed in the mortgage industry, showed a concerning lack of understanding when it came to business tax returns—especially interpreting depreciation, liabilities, and other key aspects of self-employed income. While we did get the deal done, it required escalating the file to another team, who, disappointingly, were only marginally better. Overall, this experience left us questioning whether we’ll use Rocket again in the future.Read MoreRead Less
Adam Ali
Reply from Adam Ali:

Dear James,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service in which we take our integrity very seriously. As a licensed Mortgage Banker, it is always my top priority to set my clients...Dear James,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service in which we take our integrity very seriously. As a licensed Mortgage Banker, it is always my top priority to set my clients up for success . I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Roseanne ZanfardinoBeavers
My experience with Sammy was exceptional for my second go around with Rocket mortgage he was knowledgeable and kept my best interest for my future plans at heart. There was many frustrating moments with his expertise he kept me focus and we accomplished the goal.
Hanna Roppo
Always seamless and stress-free! Thanks
Dean Westover
Dina was great from first contact until closing. She kept us informed every step of the way and answered all of our questions. The entire experience with Rocket and Dina was pleasant and painless. Dina made sure everything went smoothly and stayed on track.
Frank Marshall IV
Adrian was very communicative throughout the entire process. Answered all questions I had and response time was amazing. Great to work with. Will definitely contact for all future needs.
Evangeline Salinas
Very Professional and looks for the best rate for his customers.
Nerak Sille
I had the wonderful experience of Brandon handling my mortgage loan, he told me what was going to happen and when I had questions he handled them I would refer him again and again Thank you for all your help