Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Randall Shockey
Very professional and personable. A man of his word. Happy to do business with him again.
Cindy Benac
Steven was great getting our information but after that when we had questions he had a very testy attitude to the point my husband had to say something. Information throughout the system never matched. APR changed even after signed documents, trying to get the credit for appraisal as promised oh yea we got it but he raised the APR to get it back. He reminds me of a used car sales man. We said we ...Steven was great getting our information but after that when we had questions he had a very testy attitude to the point my husband had to say something. Information throughout the system never matched. APR changed even after signed documents, trying to get the credit for appraisal as promised oh yea we got it but he raised the APR to get it back. He reminds me of a used car sales man. We said we were both military retired he said thanks for your service but never offered the military discount program. Sorry I have had 7 homes never had the aggressive behavior as we had with him. He is not polite except gaining the loan after that good luck with his tone! Rocket processed quickly in one month that's about all I can say. Respectfully Tony and CindyRead MoreRead Less
Steven Sakar
Reply from Steven Sakar:

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and ...Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Lisa Giarratano
I was very lucky to have Jim as my Loan Officer! I have been in many home loan transactions and I would highly recommend Jim for your next purchase or refinance.
He is a true professional in the loan business!
He truly cares about his customers.
Thank you Jim again!!!
Jim Brown
Ricardo is great, he called us back when we needed him and answered our questions. he is very easy to work with and made the process very simple to get through. Highly recommend
Bill Mills
Justyn was super helpful and knowledgeable through the entire process. Thank you, Justyn!
I recommend you give him a big raise and promotion before the Yankees sign him.
Emilie Eaton
Ben was professional, thorough and on point! Thank you for what you do!!
Nicole Peterson
So kind, helpful and efficient. He really cares about doing what is best for his clients and it shows.
John Leary
Tori is knowledgeable and patient with this technology challenged individual. She clearly explained all points of our mortgage and answered any question we had. This is the third time we've used Rocket Mortgage. The original mortgage, a refinance and now a home equity loan. Tori is a fine example of the people working at Rocket Mortgage.
Kathy Gill
To be honest I would given her a 10. She is fabulous. Returned calls very quickly. Answered all questions that I had. Very friendly & courteous
Janet Farquhar Epstein
Christopher was amazing and so helpful and professional. Full of knowledge answer all of our questions. I would recommend him to anyone.