Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

David Price
Jimmy was great! I couldn't have asked for anyone better on my refinancing journey. He was very knowledgeable and made me feel comfortable every step of the way. Thank you again!
Michael Mayer
The process was fine in general and Courtney seems like a genuinely good person, but there were communication gaps and many times where I wasn't sure where we were in the process, what the next steps were, or what was going on. Though I suspected an appraisal was required, I was never told this at any point - I just got an appointment request via text/email and took it from there. It wasn't a bad ...The process was fine in general and Courtney seems like a genuinely good person, but there were communication gaps and many times where I wasn't sure where we were in the process, what the next steps were, or what was going on. Though I suspected an appraisal was required, I was never told this at any point - I just got an appointment request via text/email and took it from there. It wasn't a bad experience, but it wasn't the best experience.Read MoreRead Less
Courtney Chung
Reply from Courtney Chung:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Adrian Michael Raines
Friendly and easy going from the first phone call. Very knowledgeable and kept me informed on the various stages of the refinance process.
Jeanne Cron
Justin was amazing to work with and made the whole process fun! He is knowledgeable and cares about his customer. Justin kept me up to date on all steps of the process before I had a chance to stress about anything!! Great job, Justin!
Christina Jones
Mikel was amazing throughout my loan process. I was very pleased at how fast everything was completed and the great communication throughout the process! I highly recommend her if you are in need of mortgage financing.
Jim Aberdeen
Kevin did a truly professional job on our equity loan
He understood from the start what our short term and long term financial goals were and he fulfilled our achieving it
A Jones
Jim helped us with a close-ended equity loan which will help
us reduce our out of pocket monthly costs and help us make some home updates. He put us in touch with a credit specialist to help us understand how to better increase our credit. Every step was clear and that is why we LOVE Rocket!
Tracy Shirey
James was a pleasure to work with and very personable. I would highly recommend him. Thank you for making this process easy and stress free.
John Jupiter
Patrick was great in helping us taking our loan to consolidate our finances and even though we had some delays we weren't to disappointed with the outcome. Thx Patrick.
alyson coppola
I have worked with Bruce 2 times now in the past year and half. He is very helpful, fast with responding and a pleasure to work with. No stress at all during the process. Thank you Bruce!